Collaboration quality assessment for sustainable supply chains: benchmarking

Abstract

Purpose The purpose of this paper is to propose an instrument to evaluate the collaboration quality of sustainable supply chains by considering collaboration behaviour and sustainability factors. Design/methodology/approach The proposed model integrates Quality Function Deployment (QFD), Fuzzy Analytical Network Process (FANP) and Data Envelopment Analysis (DEA) to assess the efficiency score of each stakeholder involved. A case of a sugar company in Indonesia was analysed as the illustration of the application of the model. Findings The integrated QFD-FANP-DEA method enables to incorporate collaboration behaviour and sustainability factors in a single assessment model. The results of the case study showed the benchmarking results associated with the performance variance of stakeholders and the number of samples. Research limitations/implications Future research could consider other DEA approaches, extend the research by simulating a different number of scenarios and evaluating the improvement/deterioration, and expand the scope of collaboration. Practical implications Each stakeholder will be able to obtain the collaboration assessment results, and the improvements suggested by the model. Social implications Smallholders and farmers will be able to increase their benefits by using the existing resources. Originality/value This paper provides a methodological contribution by introducing new collaboration quality assessment methods that can accommodate any variance in multi-stakeholders, involve qualitative and quantitative measurements, and benefit all stakeholders.

Sustainable service supply chain management: from a systematic literature review to a conceptual framework for performance evaluation of service only supply chain

“…The success of a supply chain depends on the collaboration and performance of each entity in the supply chain. Commitment, trust and coordination are the major factors responsible for the collaboration among the supply chain partners (Dania et al , 2019). For improving the performance of SSC, Asian et al (2019) recommended focusing on the service performance and customer satisfaction.…”

The assessment of collaboration quality: a case of sugar supply chain in Indonesia

“…Moreover, the integration between QFD, FANP and the DEA has the ability to do an in-depth analysis on the factors that need to be improved in collaboration and to specify the way to enhance collaboration quality in partial and in general. In sum, this method is able to produce more comprehensive results than similar assessment methods (Dania et al , 2019a).…”

“…Once the input and output factors were figured out, the next stage was to calculate the efficiency score for each DMU by applying the variable return of scale (VRS) DEA output oriented with standardised variable proposed by Dania et al (2019). Since environmental impacts also took a part of the assessment, the output was classified into desirable and undesirable outputs.…”

QFD sustentável: uma revisão bibliométrica e sistemática da literatura

“…De acordo com as espessuras das linhas no grafo da Figura 4.4, as ferramentas mais frequentemente integradas ao QFD, de acordo com o gráfico, são LCA -Life-Cycle Assessment (Devanathan et al, 2010;Fargnoli et al, 2018;Halog, 2004;Bevilacqua, Ciarapica & Giacchetta, 2008;Rathod, Vinodh & Madhyasta, 2011;Vinodh & Rathod, 2010), ANP -Analytical Network Process (Büyüközkan & Berkol, 2011;Dania, Xing & Amer, 2019;Ignatius et al, 2016;Lam & Dai, 2015;Parra-López et al, 2008;Soota, 2017;Tavana, Yazdani & Caprio, 2017) Pelo grafo da Figura 4.7 é comprovada a observação anterior de que, no caso do segmento alimentício e do segmento logístico, a maioria dos trabalhos consideraram os três aspectos da sustentabilidade.…”