“…Knowledge intensity can also be defined as an expansion of the utilization of knowledge potential (Očenášková et al , 2012) and it can be provided not only at the organizational level, but also in the case of all sectors, including national economics (Chen and Dahlman, 2005; Očenášková et al , 2012). Knowledge intensity can be considered as a distinctive characteristic of:- The economy or country – Narula (2015), Low et al (2015), Long et al (2017), Grigorescu et al (2020);
- Particular industry – Villar et al (2012), Nandan and Ciccotosto (2014), Collet et al (2015), Dong et al (2019);
- Services – Rosenbaum (2013), Edgar et al (2014), Ryzhkova (2015), Heikka and Natti (2018).
- Organization or company – Makani and Marche (2010), Seto et al (2011), Kapyla et al (2011), Carmel et al (2013), Bolisani and Scarso (2015), van Greunen et al (2019), Mazorodze and Buckley (2019);
- Processes – Vaculin et al (2011), Isik et al (2012), Di Ciccio et al (2015), Little and Deokar (2016), Santoro and Baiao (2018);
- Tasks or activities – Sarnikar and Deokar (2017), Vaculin et al (2011), Shen et al (2012), Lin et al (2015), Musto et al (2015), Baumeister et al (2016);
- or even an individual worker – Massaro (2012), Sheikh and Lim (2015), Kianto et al (2019).
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