Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation

Abstract

This paper presents the results of the content analysis of 139 Web of Science papers focused on collaborative innovation with external stakeholders of public administration, specifically on co-production and co-creation. The analysis included papers published between 2009 and 2018 and was based on a coding scheme consisting of 12 parameters grouped into four groups: paper descriptors, financial support of the research, methodological framework, and co-creation characteristics. The results reveal a considerable increase in researchers’ interest in co-production and co-creation in the context of public administration in the last few years. This is particularly the case in Northern and Western Europe, where Anglo-Saxon and Nordic administrative traditions dominate. Furthermore, the results show that co-creation is most often placed in the contexts of social policy and welfare, as well as health care. Over the selected period, research seldom addressed companies as a target group in the co-creation of public services—in comparison to citizens and internal users. More than three quarters of the papers observed were empirical and less than 20% were quantitative. In general, a lack of conceptual clarity was often identified through the interchangeable usage of the terms co-creation and co-creation and the low level of international comparison—the majority of the papers focused on case descriptions at a national level, even though collaborative innovation is strongly related to administrative traditions dominating in specific regions.

Women and health professionals’ perspectives on a conditional cash transfer program to improve pregnancy follow-up: a qualitative analysis of the NAITRE randomized controlled study

“…To successfully test new economic and social methods for improving patient management during pregnancy and early motherhood, especially for women in precarious situations, we need to proactively encourage buy-in from the professionals who will deliver these interventions. It may be possible to accomplish this by shifting managerial paradigms (33) or by developing new health organizations, by rede ning the roles of health professionals and patients, and by co-constructing an adapted follow-up procedure (34,35). Health professionals may need to be convinced that recipients experience nancial incentives as a redistribution of wealth to those who need it and not as a stigma.…”

Organizational Readiness for Co-Creation of Public Services in the Central and Eastern European Administrative Tradition: Development of the Conceptual Multi-Attribute Decision Support Model

“…Richardson 2016a, 2016c;Torvinen and Haukipuro 2018), a "one-size-fi ts-all" approach to co-creation is hence less successful in the organizations that are insensitive to the context and the corresponding administrative culture. A literature review reveals that the concept of co-creation is mostly studied in the context of Anglo-Saxon administrative traditions and rarely in the CEE administrative tradition (Jukić et al 2019;) despite the fact that there are several promising co-creation cases in this region (see for example Kempa and Kozłowski 2020;Kukučková and Bakoš 2019). In accordance with the fi ndings that in matters of the public-administration context (Ferlie and Ongaro 2015) especially when considering successive New Public Management reforms.…”

“…However, despite being recognized as a promising concept, co-creation still lacks a clear defi nition. Th is is evident in its ambiguous relationship with other related (older and better established) concepts, in particular co-production (Voorberg et al 2015;Jukić et al 2019). Although in reality co-creation and co-production are closely intertwined or, according to Osborne et al (2016, 644), "co-production is intrinsic to the process of public service delivery and is linked directly to the co-creation of value both for service users and for society", for the sake of analytical clarity we will try to highlight the main points of departure between the two and thus delineate the main properties of co-creation as a separate theoretical concept.…”

“…Th e following table summarizes the key characteristics of the two case studies presented above. Details of the methodology adopted for the interviews and the case study are presented in the deliverables D2.1 (Pluchinotta et al 2019c) and D2.3 (Cvelić et al n.d.;Vrbek 2019) of the COGOV project. It is worth underlining that the analysis presented in this paper represents a further step in the case-study exploration, and the mentioned reports were used as starting points for the analysis.…”

A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)

“…Therefore, co-creation results in developing new products and services in a faster, more relevant and innovative way than traditional processes. It is a process that brings the opportunity to continue interaction between the firm and customers, in which the firm is willing to work with external stakeholders and get more value through this collaboration with customers [89][90][91][92].…”