Collaborative Service Engineering

Recombinant Service Systems Engineering

“…The needs are then prioritized by relevance for a customer (Ramaswamy 1996). In Idea Management, different ideas are identified or generated (Kersten et al 2006;Meiren and Barth 2002) considering also a recombination of resources in existing service systems (DP2) and taking into account the access to external resources and transfer of ownership of physical goods (DP3). Subsequently, the ideas are evaluated to identify those ideas that are worth pursuing (Meiren and Barth 2002;Schreiner et al 2001).…”

“…Further, an analysis of customers, competitors, and institutions is performed to evaluate the potential and viability of the idea on the market (e.g., Edvardsson and Olsson 1996;Schreiner et al 2001;Meiren and Barth 2002;German Standards Institute 1998). In the next step, an extensive Requirements Analysis is performed, which identifies specifications of customers (Kersten et al 2006), the market (Meiren and Barth 2002), the company (Meiren and Barth 2002;Herrmann et al 2006), and the environment regarding legal, economic, and cultural aspects (German Standards Institute 1998). In order to extend current methods that define capabilities, functions, and tasks needed to provide the service as well as technological and environmental limitations (such as Ramaswamy 1996 andVasantha et al 2011), a Requirements Analysis explicitly identifies all crucial operant and operand resources in a service system, enabling the involved actors to recombine their assets and core competencies cooperatively (DP2, DP3).…”

“…Service System Design begins with Business Model (Re-) Design. This step comprises the identification of a suitable business model based on agreed resources, responsibilities, capabilities, and specifications (Vasantha et al 2011;Müller 2014) as well as the selection of partners with appropriate skills (Kersten et al 2006;Shostack and Kingman-Brundage 1991) and the definition of responsibilities in the service system (Edvardsson and Olsson 1996;Vasantha et al 2011). Value-in-use should be conceptualized as based on both access to external resources and transfer of ownership of physical goods (DP3).…”

“…Starting from the second cycle of Service System Design, the prototype of previous cycles is evaluated to improve the business model and the service concept (DP4). Service Concept Design starts with a segmentation of resources into smaller elements (Edvardsson and Olsson 1996;Kersten et al 2006) and tasks (Shostack and Kingman-Brundage 1991). This step includes planning interfaces of business processes, infrastructure, process organization (Jaschinski 1998), and (if applicable) the design of physical goods (DP3) (Müller 2014).…”

Engineering Management Model Towards Enhancing Institutional Based Workshop Facilities

“…Also the hostels needs quality furniture for the provision of effective accommodation for deserving occupants. It is pertinent to state further that with the vision and sustainability mantra of these higher educational institutions, patronizing vendors will cost several millions of naira, time and labour [18], especially in situations where there are trainable personnel to effectively manage the machines. A good number of the workshop personnel, are highly competent, experienced, dedicated with an amazing exceptional creativity and ingenuity in woodwork.…”