Communicating actionable user research for human-centered design

Roschuni, Celeste; Goodman, Elizabeth; Agogino, Alice M.

doi:10.1017/s0890060413000048

Cited by 16 publications

(17 citation statements)

References 21 publications

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“…We consider two key reasons for the lower impact of research results on knowledge construction. First, while Roschuni et al (), Sleeswijk Visser et al () and Töre Yargin and Erbuğ () explain the inspirational character of research results, our findings indicate that they are rather more didactic. Designers' comments included references to results as a resource for (1) confirming design problems, (2) providing guidelines, (3) defining the evaluation criteria for the project and (4) remembering to consider the user while developing solutions.…”

Section: Discussioncontrasting

confidence: 56%

“…When researchers (either in‐house or outsourced) are responsible for conducting research, they become the mediators in the UCD process (Waisberg, ) and transfer their findings from the field to designers through deliverables and interaction. However, under such conditions, the effectiveness of the deliverables (Kumar, ; Mattelmäki, Brandt, & Vaajakallio, ; Roschuni et al, ; Sleeswijk Visser et al, ), changes in understanding based on the differences between professional mental models (Badke‐Schaub, Neumann, Lauche, & Mohammed, ), and the ways of overcoming communication problems between stakeholders (van Veggel, ), are still under discussion. Furthermore, this division of labour also has the disadvantage of bringing a disconnect to design teams' understanding of the user and her needs.…”

Section: The Role Of Research In Contemporary Design Practicementioning

confidence: 99%

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Intra‐organizational user‐centred design practices: The impact of design research departments at design consultancies

Oygür

Thompson

2019

Creat Innov Manage

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The user is a critical factor in design and innovation. Firms experiment with different approaches to involving the user in design processes, which results in new forms of intra‐ and extra‐organizational collaboration. The establishment of in‐house design research units within design consultancies is one such intra‐organizational user‐centred design practice that targets designer‐researcher collaboration. This paper addresses this issue and reports on the findings from multiple case study research exploring the impact of in‐house design research teams on designers' user knowledge construction. We utilized constructivist learning theory to assess major aspects of these intra‐organizational user‐centred design practices. Ethnographically informed field studies were conducted at six design consultancies representing three design fields (i.e., architecture, industrial design and interaction design) in the Northwestern United States. Three of the consultancies have design research departments and three do not. The findings indicate that in‐house design research units play a role in designers' user knowledge construction via their results, processes and human resources. Among these, the active participation of designers in the research process was observed to have the largest impact because of its contribution to designers' contextual and collaborative learning about users.

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Section: Discussioncontrasting

confidence: 56%

Section: The Role Of Research In Contemporary Design Practicementioning

confidence: 99%

Intra‐organizational user‐centred design practices: The impact of design research departments at design consultancies

Oygür

Thompson

2019

Creat Innov Manage

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“…Such differences can diminish the benefits of user research by limiting the extent of empathy that designers can establish with the user. To maintain empathy and ensure a shared understanding of the findings of user research, the researcher should get to know the designer and their work context, and then plan the means of communication of the findings (Roschuni et al, 2013). In this way, the barrier between user researchers and designers can be breached.…”

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confidence: 99%

Inspiration, Guidance And Justification: An Interactive Information System To Assist Design Decisions With User Research Data

Yargın¹,

Erbuğ²

2017

METU JFA

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AN INTERACTIVE INFORMATION SYSTEM TO ASSIST DESIGN DECISIONSMETU JFA 2017/2 13 INTRODUCTIONUser-research outcomes can help designers overcome communication barriers in design process. In some cases, designers are not able to participate in user research activity, especially when there is an outside firm or institute, which remotely or asynchronously conduct user research as in the case that is introduced in this paper. When designers are unable to get involved in the user-research process, data is communicated to them through research deliverables. In this regard, how this data is delivered is as critical as how it is collected, since the latter would be pointless if the former is not achieved. In this paper, the aim is to present a framework that involves requirements for effective delivery of user research findings to designers. To exemplify how the framework is operationalised in practice, we present an interactive information system for delivery of user research findings to assist in formulation of design decisions by providing inspiration and guidance for designers and maintaining data to justify design decisions in preliminary stages of the design process.The information system is developed by METU/BILTIR UTEST Product Usability Unit (1) for communicating the results of a user research case, which is conducted for an automotive manufacturer firm. The case involves asynchronous collaboration between the two partners. During the collaboration process, designers were occasionally able to visit the unit to see the ongoing research process and provisional results.In the following sections, we begin by introducing the communication barriers that designers experience during the design process, after which we discuss the expectations of designers from user research outcomes to overcome these barriers. The study continues with presentation of an information systems framework for sharing user research results. This is followed by introduction of the user research case, in which we used the framework in the form of an information system as a deliverable to communicate the results of the research case. GÜLŞEN TÖRE YARGIN and ÇİĞDEM ERBUĞ 14 METU JFA 2017/2 system is used in practice, and how it met expectations by highlighting the comments of a designer working in the project. The final section contains discussions and conclusions. COMMUNICATIVE ISSUES IN DESIGN PROCESS: BARRIERS BETWEEN STAKEHOLDERSDuring a design process, designers engage in communications with different stakeholders of the product development team from different backgrounds. Such communications among different disciplines in the design team can be often difficult (Maier et al., 2006), and having different mental models affects this situation (Badke-Schaub et al., 2007). In design process, designers face many obstacles in both receiving of information and in communicating their ideas to other stakeholders. In this study, we focus particularly on communication of user research findings and how these findings can be helpful for designers in collaborat...

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“…Katzenbach and Smith [12] define a team as "a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable". While interdisciplinary collaboration for innovation is highly encouraged [13], communication among members in a design team, group, or company is often quite fragile [14,15,16]. Kim et al [17,18] identify significant gaps of understanding between parties working on design within an organization in defining shared project goals and directions associated with roadmapping.…”

Section: Team Communication Challengesmentioning

confidence: 99%

Applying Design Roadmapping in New Product Development Education: Insights From Student Design Teams

Kim

Beckman

Agogino

2018

Volume 3: 20th International Conference on Advanced Vehicle Technologies; 15th International Conference on Design Education

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A design roadmap is a canvas that facilitates embedding user experience design goals into the earliest stages of the design process by envisioning how a concept can evolve over time to meet changing user needs. This paper explores the development of design roadmap canvases by product design teams in an educational setting. It does so by (1) examining the design roadmapping workshop deliverables from new product development student teams at the University of California, Berkeley between 2014–2017 and (2) analyzing 107 survey responses from students in those workshops about their design roadmapping experiences. The paper describes the benefits to students using design roadmapping and insights into how best to engage students in design roadmapping exercises. Finally, based on the challenges students had with the process employed in the experiment, recommendations are provided to help educators and practitioners make productive use of design roadmaps.

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Communicating actionable user research for human-centered design

Cited by 16 publications

References 21 publications

Intra‐organizational user‐centred design practices: The impact of design research departments at design consultancies

Intra‐organizational user‐centred design practices: The impact of design research departments at design consultancies

Inspiration, Guidance And Justification: An Interactive Information System To Assist Design Decisions With User Research Data

Applying Design Roadmapping in New Product Development Education: Insights From Student Design Teams

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