“…To streamline the implementation of its responsibilities, the state apparatus needs to have a set of capabilities that enable superior performance in different situations. These abilities not only include threshold abilities such as experience, knowledge and basic cognitive abilities, but also distinguishing abilities such as systems thinking (Boyatzis, 2008), credibility (Schlesinger, Nagi, & Kremnitzer, 2017), cultural competence (Gonçalves & Matos, 2016), and digital competence (Rodríguez-García, Cardoso-Pulido, De la Cruz-Campos, & Martínez-Heredia, 2022). However, these distinguishing competencies are contextual (Mulder, 2011) and driven by the needs of the organizational environment (Boyatzis, 2008).…”