Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study

Kock, Ned; Verville, Jacques; Danesh-Pajou, Azim; DeLuca, Dorrie

doi:10.1016/j.dss.2008.10.002

Cited by 81 publications

(57 citation statements)

References 25 publications

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“…Recently, analysts have started to use conceptual models of business processes (process models) to assess or build information systems that are process-aware (Dumas et al, 2005). Process modeling is a primary reason to engage in conceptual modeling (Davies et al, 2006) and has been shown to be a key success factor in organizational and systems re-design projects (Kock et al, 2009). …”

Section: Introductionmentioning

confidence: 99%

Empirical investigation of the usefulness of Gateway constructs in process models

Recker

2013

European Journal of Information Systems

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Section: Introductionmentioning

confidence: 99%

Empirical investigation of the usefulness of Gateway constructs in process models

Recker

2013

European Journal of Information Systems

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“…Thereby, researchers found that not only the technical perspective-such as correctness and expressiveness-are central requirements, but also the human perspective needs to be taken into account. For instance, in the field of business process management, researchers found that a good understanding of a process model has a measurable impact on the success of a modeling initiative [2]. Likewise, business process vendors and practitioners ranked the usage of process models for understanding business processes as a core benefit [3].…”

Section: Introductionmentioning

confidence: 99%

“…Rather, we see a big potential in low-cost readyto-use eye-trackers that have entered the market, seeking to compete with the high-priced versions. 2 Particularly in times of shortened research budgets, respective cost-efficient infrastructure seems indispensable.…”

Section: Introductionmentioning

confidence: 99%

Low–Cost Eye–Trackers: Useful for Information Systems Research?

Zugal

Pinggera

2014

Lecture Notes in Business Information Processing

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Abstract. Research investigating cognitive aspects of information systems is often dependent on detail-rich data. Eye-trackers promise to provide respective data, but the associated costs are often beyond the researchers' budget. Recently, eye-trackers have entered the market that promise eye-tracking support at a reasonable price. In this work, we explore whether such eye-trackers are of use for information systems research and explore the accuracy of a low-cost eye-tracker (Gazepoint GP3) in an empirical study. The results show that Gazepoint GP3 is well suited for respective research, given that experimental material acknowledges the limits of the eye-tracker. To foster replication and comparison of results, all data, experimental material as well as the source code developed for this study are made available online.

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“…Advantages of using business process models are, for example, obtaining a common understanding of a company's business processes [2], or enabling the discovery of improvement opportunities [3]. Literature emphasizes that a good understanding of a process model has positive influence on the success of a modeling initiative [4]. Research on impact factors of process model understandability focuses on the product or outcome of the process modeling act [5,6,7], identifying features that make models easier to understand [8].…”

Section: Introductionmentioning

confidence: 99%

Visualization of the Evolution of Layout Metrics for Business Process Models

Haisjackl

Burattin

Soffer

et al. 2017

Business Process Management Workshops

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Abstract. Considerable progress regarding impact factors of process model understandability has been achieved. For example, it has been shown that layout features of process models have an effect on model understandability. Even so, it appears that our knowledge about the modeler's behavior regarding the layout of a model is very limited. In particular, research focuses on the end product or the outcome of the process modeling act rather than the act itself. This paper extends existing research by opening this black box and introducing an enhanced technique enabling the visual analysis of the modeler's behavior towards layout. We demonstrate examples showing that our approach provides valuable insights to better understand and support the creation of process models. Additionally, we sketch challenges impeding this support for future research.

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Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study

Cited by 81 publications

References 25 publications

Empirical investigation of the usefulness of Gateway constructs in process models

Empirical investigation of the usefulness of Gateway constructs in process models

Low–Cost Eye–Trackers: Useful for Information Systems Research?

Visualization of the Evolution of Layout Metrics for Business Process Models

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