Communication in orthodontic practice

Abstract

This paper describes how improved communication can be learnt through observation, theoretical knowledge and practise. There is robust evidence that medical and dental professionals with good communication skills suffer from fewer complaints and litigation, experience greater clinical satisfaction and create reduced patient stress. In addition, they achieve improved clinical outcomes and earn more than colleagues with inferior communication skills. Theories of non-verbal and verbal communication are discussed. Examples of improving listening skills and reducing poor communication in the clinical setting are described.