Communication skills (verbal, listening, feedback) among Ardabil Azad university medical students and related factors

Abstract

INTRODUCTIONRelation is said to the interaction between human which have done to estimate a specific purpose and establish a proper relationship that can be very important in people's lives. In studies of medical sciences, communicating takes place with specific purposes, such as teaching the patients, collecting clinical evaluation and assessment of possible treatment. Having CS between people is very important. Communication skills (CS) means listening and speaking relation between two persons and its feedback is very important in the medicine. The level of communication and interaction with patients, has main role in the rising the patient satisfaction, evaluation result of treatment and decreasing medical costs. In a total classification the CS levels divided in three classes such as conceptual, content and process which the first two of them have interpersonal aspects but the third has used in educational programming. [1][2][3][4] The type of interaction with patients, ability to have effective dialogue and identify their problem is one of the effective cases in raising the patient's satisfaction. 5In Molaei and et al study by using Quinn skills test, results showed that 77.7% of boys and 61.9% of girls have CS in moderate level.6 In a study done by Mahmaoudi and et al about CS between nursing and midwifery students, the CS level in midwifery students was more than nursing students and the total level of CS among students was in moderate level. 7 In a study done by Salimi and et al, results showed that the CS level in ABSTRACT Background: The aim of this study was to investigate the level of communication skills (verbal, listening, feedback) among Ardabil Azad university medical students and related factors. Methods: In this descriptive-cross sectional study, 150 medical university students selected randomly from September 2014 to September 2015. The necessary data collected by a standardized questionnaire named Interpersonal communication skills test containing 34 items having five points scale and its score ranged 34-170. Data were analyzed by descriptive and analytical statistical methods in SPSS.16. Results: 71.3% of participants were female. The mean score of student's communication skills (CS) level was 100.8±13.6 and in girls was 110.1±13.7 and in boys was 102.5±13.1 which hasn't significant differences between two genders in CS scores. There wasn't significant relation between CS in students with age, student's grade, residence place, term and participated in the CS workshop. Conclusions: Results showed that level of CS in students was in moderate level which doing interventional studies in future for raising their CS level is necessary.

Effect of an interventional training programme on communication skills for first-year medical students at Suez University, Egypt

“…These findings were in contrast with a descriptive cross-sectional study in Iran that assessed communication skills (verbal, listening, feedback) among Ardabil Azad University medical students, along with related factors [11], as this study concluded that the communication skills among the students were at a moderate level. This could be explained by the difference in the target population and years of study, as our students in the first year, but in the other study, the students were selected randomly from all university medical students.…”

Communication skills and its related factors in Ardabil Alavi Hospital nurses and staff

“…1 Also, in many studies, the relation between CS and variables such as age, gender and education level was significant which not in line with our study results was. [9][10][11][12][13][14] In this study, there was a positive correlation between verbal skill and feedback (r=0.4, P=0.001) but the relation between verbal skill and listening and also the relation between listening skill with feedback wasn't significant.…”

“…In other studies in Iran, all of correlation between three dimension of CS was positive and significant which was some different to our study results. 1,10,12,14 In this study there was a significant difference in verbal skill score between women and men staff and nurses (18.9±3.6 versus 17.2±4.2, P=0.001) but the difference in total CS score and other two dimension of CS (listening and feedback) score between two sexes wasn't significant which was not in line with other studies, because in Barati et al study in Hamadan and also other studies in Iran, the total score of CS in women staff was significantly more than men staff. 1,11,12,14…”

Diş Hekimliği ve Tıp Fakültesi Öğrencilerinin İletişim Becerilerinin Değerlendirilmesi

“…tarafından yapılan çalışmada iletişim becerileri, sosyodemografik değişkenlerine göre incelenmiştir (26). Bu araştırmanın sonuçlarına göre anne ve baba eğitim düzeyi ile iletişim becerileri arasında anlamlı bir ilişkiye rastlanmamıştır ancak cinsiyet ve sınıf değişkenleri ile iletişim puanları arasında ise anlamlı bir farklılık saptanmıştır (26) (27). Diş hekimliği stajyer öğrencileri ile yapılan çalışmada da cinsiyet bakımından anlamlı bir fark elde edilmemiştir (28).…”