The advent of web 2.0 as a democratiser of news content has begun to be questioned with the increasing complexity of digital publication tools. The process in which a citizenry informs itself for the purpose of self-governance is held to be foundational to democracy but underexplored in certain online spaces.Examples of immense online collective action, such as the 2002 South Korean presidential election, motivated this enquiry into the scope of social organisation within networked news operations. The thesis uses observational data from participants in a purpose-built networked news website, to examine how experiences of content consumption, content creation and socialisation may shape the conduct of such operations and the way they are perceived by people who use them.This descriptive study was conducted over five months and examined 120 research participants in the networked news website created for the present project, named Social Journalism. Participants were divided into four groups, initially to investigate different types of activities, and a case-study approach to data collection was adopted. The bulk of data was generated using semistructured interviews, and participant-and non-participant observation.Complementary research was done through other methods, including distribution of questionnaires at the start and end of the study, and for comparison, a review of concurrent news content in the general mass media.The study found that three distinct groups of people appeared to exist on Social Journalism, those being consumers of content, supporters of those who produced content, and producers of content. Each group had distinct views, activities and functions regarding the overall operation of the website. These insights were distilled in two ways: use of a social infrastructure model and creation of a framework for best practice. The social infrastructure model presents observed relationships among salient variables: participant activities, website structures and possible connections to social capital within a networked news environment. The best practice framework was then drawn from this model.
3Practices seen to reasonably optimise specific relationships are described and categorised for implementation in new and existing networked news models.