“…2;2016 individuals' utilization and satisfaction of telecentre effectiveness (Doshi & Gollakota, 2011;Abdulwahab & Zulkhairi, 2010). These factors revolve around the issue related to user satisfaction Gurstein, 2007), improvement of socio-economic (Garside, 2009;Rothenberg-Aalami & Pal, 2005), sustainability (Avgerou, 2010;Proenza, 2001), impact (Avgerou, 2010;Roman, 2003), best practice (Avgerou, 2010;Roman, 2003), telecentre governance (Zahurin et al, 2009;Hudson, 2001), technological infrastructure (Meng et al, 2013;Cheuk et al, 2012;Bashir et al, 2011;Zahurin et al, 2010), and technology deployment (Lashgarara et al, 2012;Bailey & Ngwenyama, 2009). In addition to these challenges and issues on telecentres effectiveness, issues related to technological change are yet to be explored.…”