Hazard and risk communication requires the design and dissemination of clear messages that enhance people’s actions before, during, and after volcanic crises. To create effective messages, the communication components such as message format and content, must be considered. Changes in technology are changing the way people communicate at an ever-increasing pace; thus, we propose revising the basic components of the communication process to improve the dialogue between scientists and the public. We describe communication issues during and outside volcanic crises in Ecuador and assess possible causes and consequences. These ideas were discussed during the short-duration “Volcano Geophysical Principles and Hazards Communications” Workshop in Baños, Ecuador in 2019. We review and propose communication strategies for volcanic hazards and risks that resulted from the workshop discussions and experiences of experts from the Instituto Geofísico (IG-EPN), local and international professors involved in volcano research and communication, and students from universities across Ecuador.