Commuters Perceptions on Rail Based Public Transport Services: A Case Study of KTM Komuter in Kuala Lumpur City, Malaysia

Bachok, Syahriah; Osman, Mariana Mohamed; Khalid, Ummi Aqilah; Ibrahim, Mansor H.

doi:10.21837/pm.v11i3.110

Cited by 3 publications

(1 citation statement)

References 2 publications

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“…Among others, Yanık et al [24] and Yilmaz and Ari [25] studied the metro and high-speed rail service in Turkey, Shen et al [26] reported user satisfaction with the urban rail transit in China, and Lai and Chen [27] conducted a case study on the Kaohsiung Mass Transit (KMRT) in Taiwan. Researchers in Malaysia focused on user satisfaction with rail transit, primarily the commuter service [28][29][30] and light rail transit [6,31,32].…”

Section: Introductionmentioning

confidence: 99%

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

Ibrahim,

Borhan,

Mat Yazid

et al. 2023

Mathematics

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This study employs the fundamental concept of the American Customer Satisfaction Index (ACSI) model to explore the factors influencing passengers’ satisfaction with monorail service in Kuala Lumpur, Malaysia and their reuse intention. The study tests the hypotheses on 417 monorail passengers using a hybrid structural equation modelling based on parameter estimation of partial least squares (PLS-SEM) and an artificial neural network (ANN) method to estimate the proposed model. The results showed that the proposed model explains 70.4% and 59.5% of the variance in passenger satisfaction with the monorail service and reuse intention. The PLS-SEM results for Stage 1 showed that perceived quality and perceived value have a statistically significant influence on passenger satisfaction. Furthermore, all critical factors in the output from Stage 1 were used as the input in the ANN model to overcome the simplistic nature of the SEM model. The results for the ANN model (Stage 2) showed that perceived quality is the most crucial predictor of passenger satisfaction with the monorail service, followed by perceived quality. The outcomes of this study can help service providers, policymakers, and planners develop effective strategies for enhancing user satisfaction and improving monorail ridership.

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Section: Introductionmentioning

confidence: 99%

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

Ibrahim,

Borhan,

Mat Yazid

et al. 2023

Mathematics

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Structure Equation Analysis on Customer Satisfaction of Public Transport: An Empirical Study in Klang Valley Malaysia

Yi¹,

Wan²,

Haldorai³

et al. 2018

IJET

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The purpose of this research is to determine the factors influencing international tourist satisfaction on the public rail services in Klang Valley, Malaysia. This paper provides important contribution to the Malaysian economy due to the growing number of international tourist in recent years. A mixed methodology approach via the use of phenomenological interviews and self-administered questionnaire were use. Structure equation modelling (SEM) revealed three key dimensions of public rail service attributes which is comfort, accessibility, responsiveness and safety. The result indicated that there is significant relationship between comfort, safety and accessibility. Transportation authorities can use these findings as a guide to enhance the quality of life of public rail service users in the future.

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Users’ Preferences on the Provision of Facilities for Mass Rapid Transit Sungai Buloh – Subang – Putrajaya Line (Mrt2) Stations

Azizan

Osman

Rabe

et al. 2021

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National Transport Policy (2019-2030) strives to improve the transportation sector towards a conducive and competitive sector while fulfils the demands of people. The new development of Mass Rapid Transit (MRT2) Sungai Buloh – Subang – Putrajaya Line is expected to complete in 2022 and would benefit 529,000 users. This paper analyses the preferences of users on the facility provision at mass rapid transit stations in the local context. This paper was based on secondary and primary data sources such as official documents, websites and data collected for the Integrated MRT2 Land Use Masterplan. Document analysis method was employed to review official sources from public transport providers across selected benchmarked countries. Six categories of facility at mass rapid transit stations were evaluated using 40 criteria. Results suggested improvements are needed in barrier-free considerations and convenient facilities. Statistical analyses, involving descriptive and inferential analyses, were conducted. The results show that gender and travel time to station influenced users’ preferences on facilities needed at stations. This paper suggests that certain criteria of facilities must be considered based on universal needs of the population to encourage usage of MRT2 as public transport as well as to provide convenient travel experiences.

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Commuters Perceptions on Rail Based Public Transport Services: A Case Study of KTM Komuter in Kuala Lumpur City, Malaysia

Cited by 3 publications

References 2 publications

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach

Structure Equation Analysis on Customer Satisfaction of Public Transport: An Empirical Study in Klang Valley Malaysia

Users’ Preferences on the Provision of Facilities for Mass Rapid Transit Sungai Buloh – Subang – Putrajaya Line (Mrt2) Stations

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