Comparing quality signals as tools of consumer protection: are warranties always better than advertisements to promote higher product quality?

Noll, Juergen

doi:10.1016/j.irle.2004.08.007

Cited by 22 publications

(10 citation statements)

References 28 publications

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“…Wicks and Roethlein (2009) hypothesised that the concept of quality has altered in accordance with cultural perception. Noll (2004) also stated that cultural influences determine the application and importance of quality signals. Verbeke et al (2013) believed that halal is a socio-culturally constructed quality criterion which incorporates both the physical attributes of a product and the conditions under which the products were produced.…”

Section: Literature Reviewmentioning

confidence: 99%

Halal certification organizations in the United Kingdom

Annabi

Ibidapo-Obe

2017

JIMA

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Purpose The aim of this paper is to investigate the role that halal certification organisations (HCOs) play in the UK in assuring quality in halal cosmetics. Design/methodology/approach The study evaluates whether halal certification assures the quality of halal cosmetic products. This research evaluated the quality assurance systems of major UK HCOs, using a hypothetical product as a test vehicle. The investigation considered whether these organisations differ in their definition of “halal” and “halal cosmetics” and also considered how effectively their certification signals quality assurance. Findings The study indicated that there is a failure to adopt holistic halal terminology which implies that within the UK halal cosmetics industry, manufacturers may not be working within agreed standards for halal product integrity. Research limitations/implications This study focussed on UK certification for halal cosmetics by three HCOs and disregarded other forms of halal businesses. The literature review is based solely on literature available in the English language. The study lacks generalisability, as only one hypothetical product was tested; therefore, it was not possible to reach an understanding of all the costs involved in UK HCO certification. Practical implications This study undertook a comprehensive literature review on halal certification to produce a comparison of halal sanctioning laws, certification processes and the level of supply chain verification by UK HCOs. Originality/value This study adds value to the knowledge on UK halal certification.

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Section: Literature Reviewmentioning

confidence: 99%

Halal certification organizations in the United Kingdom

Annabi

Ibidapo-Obe

2017

JIMA

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“…In China, however, the influence of economic factors in dairy consumption should be decreasing, since consumers’ incomes have increased enough for them to be able to afford milk products, especially in the case of urban consumers [7]. Food safety incidents have been identified as having a significant impact on milk consumption [8,9,10,11,12,13]. The Sanlu group melamine-contaminated milk power incident in the milk industry in 2008 rocked China, leading to several hundred thousand infants suffering from procreation and urinary system damage, and the death of four children.…”

Section: Introductionmentioning

confidence: 99%

Chinese Consumers’ Preferences for Attributes of Fresh Milk: A Best–Worst Approach

Jin

Rao

Zhang

et al. 2019

IJERPH

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Fresh milk represents a major type of dairy product in China, while it remains at a low level in terms of consumption. Consumers’ preferences are a crucial factor determining consumers’ attitudes and behavior towards fresh milk consumption. However, little is known about what drives consumers’ preferences for fresh milk. This study intends to fill this gap based on a survey with a sample of 1248 respondents in ten cities in China. The best–worst scaling (BWS) method was employed to measure the importance of different attributes that consumers consider when selecting fresh milk. The BWS result indicates that safety certification, shelf-life, and nutrition were ranked as the most important attributes of fresh milk, whereas origin, purchasing location, and package were found to be the least preferred attributes. Furthermore, the study also explored heterogeneities by dividing all samples into a developed area and a less developed area, and a latent class model (LCM) was then applied to classify consumers based on their preferences and demographics in these two areas, respectively. In developed areas, consumers were divided into “Safety First” and “Taste Sensitive”, and Gender and Age were significant determinants of class membership. In less developed areas, consumers were classified as “Quality Sensitive” and “Brand Sensitive”, while Education, Pregnancy, and Health condition were significant determinants of class membership. The findings might be useful for the government in terms of encouraging dairy companies to implement safety management certification, and suggest that companies should design differentiated strategies in different areas.

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“…They suggested that the impact of a signal on consumers' perceptions of quality is a function of both the signal's relevant information content and its credibility. Noll (2004) provided an overview on the role and various kinds of quality indicators like warranty, advertising, etc. and developed an economic model to examine the presumed superiority of warranties as a quality signal 416 IJQRM 32,4 of consumer protection.…”

Section: Introductionmentioning

confidence: 99%

An attractiveness index based approach for warranty optimization

Ambad

Kulkarni

2015

International Journal of Quality &Amp; Reliability Management

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Purpose – The purpose of this paper is to develop an attractiveness index-based warranty cost model considering decision variables as design alternatives, warranty duration and support level. Design/methodology/approach – A warranty optimization approach is illustrated using a real life example of an automobile engine with Mean Time Between Failures and Warranty Attractiveness Index as constraints. Findings – It will help to improve the customer satisfaction by giving a more attractive warranty compared to that being offered by the competitors. Practical implications – Approaches that consider the effect of decision variables on attractiveness of a warranty policy in a quantitative manner have received relatively less attention. The paper attempts to capture the attractiveness of warranty from the manufacturer as well as customer point of view. Originality/value – The proposed approach will help manufacturers to take appropriate decisions related to warranty parameters and component selection at the design stage.

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Comparing quality signals as tools of consumer protection: are warranties always better than advertisements to promote higher product quality?

Cited by 22 publications

References 28 publications

Halal certification organizations in the United Kingdom

Halal certification organizations in the United Kingdom

Chinese Consumers’ Preferences for Attributes of Fresh Milk: A Best–Worst Approach

An attractiveness index based approach for warranty optimization

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