Competencies and Service Quality of a Private Non-Sectarian University In Cebu City, Philippines

Abstract

This study was to determine the competencies and service quality of government employees teaching part-time at the university. The study collected data on the assessment of the teachers about skills and students regarding the service quality of their teachers in a private non-sectarian university in Cebu City, Philippines. The part-time teachers in the university have extremely high competencies in methodology, motivation, material utilization, instructional process, teaching evaluation, and interaction process. As these college teachers gain experience both in school as teachers and as government employees, they are also enriching their ability and commitment to teaching and for the goal of quality education. The quality of their services is learned through their readings research and self-learning activities as part of their continuing education. The level of competencies among the part-time teachers in the university is not significantly associated with their service quality delivery.

The impact of career pathing on employees’ loyalty among the private schools in San Jose, Occidental Mindoro

“…The findings of Seth (2022) also revealed that perceived integrity in leadership directly affects employees' trust in leaders and organizational commitment. As regards service which appears to be directly influenced by the work environment and engagement and work-life balance, the findings of John (2023), Hafeez, et al (2019), Akunne, et al (2022, Astillero et al, (2020) agree on the likelihood that satisfied employees with good work environment will develop a sense of commitment and service towards the organization. This is because the work environment is perceived to be of the most important components influencing employee performance.…”