Few studies have investigated the influence of "information capital," through IT-enabled dynamic capability, on corporate performance, particularly in economic turbulence. Our study investigates the causal relationship between performance perspectives of the balanced scorecard using partial least squares path modeling. Using data on 845 Brazilian companies, we conduct a quantitative empirical study of firms during an economic crisis and observe the following interesting results. Operational and analytical IT-enabled dynamic capability had positive effects on business process improvement and corporate performance. Results pertaining to mediation (endogenous variables) and moderation (control variables) clarify IT's role in and benefits for corporate performance.KEYWORDS | Corporate performance, information technology, dynamic capability, business process improvement, economic turbulence.
RESUMO
Poucos estudos já investigaram a influência do "capital de informação", através da
analítica teve efeitos positivos na melhoria dos processos de negócios e no desempenho corporativo; os resultados relacionados à mediação (variáveis endógenas) e à moderação (variáveis de controle) esclarecem o papel da TI e seus benefícios para o desempenho corporativo.
PALAVRAS-CHAVE | Desempenho corporativo, tecnologia da informação, capacidade dinâmica, melhoria de processos de negócios, turbulência econômica.
RESUMEN
Pocos estudios han investigado la influencia del