“…Students who need to develop TSC may leverage both formal and informal processes at both the sending and the receiving institutions. For example, TSC can be gained through interactions with peers, previous transfer students, friends, family, faculty members, high school staff, community college staff, and pre-transfer advisors; it can also be gained through coursework, pamphlets, websites, or other official sources ( Townsend, 1995 ; Tovar, 2015 ; Laanan and Jain, 2016 ; Starobin et al, 2016 ; Jabbar et al, 2019 ; Mobley and Brawner, 2019 ; Rodriguez et al, 2019 ; Dang, 2020 ; Hayes et al, 2020 ; Jabbar and Edwards, 2020 ; Lukszo and Hayes, 2020 ; Schudde et al, 2020 ). Through these formal (institutional) and informal (social/cultural) sources, transfer students gain information necessary to navigate the transfer process, such as which courses to take at the community college in order to ensure seamless transfer of credits to their destination college, or when and how to complete an application to that college.…”