“…Water management systems are complex as they comprise environmental, human, economic and technological elements (Pahl-Wostl, 2007;Slinger et al, 2011) with non-linear interactions, inherent feedbacks, and scale-sensitive processes, and are thus prone to unpredictable outcomes (Cilliers, 2000). Problems associated with water management systems are therefore inherently complex and not conducive to reductionist problem-solving approaches (Cilliers et al, 2013). Consequently, negotiating a 'just transition' (Swilling and Annecke, 2012) from an unjust Apartheid system to a situation where household water supply is reliable, sustainable and equitable has been a challenge faced by many South African municipalities and requires a shift from past unsuccessful approaches Biswas, 2008) to more novel approaches (Rogers et al, 2013).…”