Computer-Mediated Communication: Task Performance and Satisfaction

Simon, Andrew F.

doi:10.3200/socp.146.3.349-379

Cited by 72 publications

(55 citation statements)

References 41 publications

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“…This is consistent with previous researches that suggest media use differences may affect the satisfaction (Simon, [2]; Murthy & Kerr, [22]; Bates & Cleese, [35]; Olaniran, [23]. Today, most manager's routine activities will fit somewhere into a communication media at one time or another.…”

Section: Conclusion and Discussionsupporting

confidence: 80%

“…It has already been found that participants in face-to-face teams will be more satisfied with the team experience and with the medium than participants in CMC teams [22]. Simon [2] indicated a greater preference for the medium among participants working face-to-face or through videoconferencing than among those connected through instant messaging. Also, it was found that participants in the audio condition reported lower levels of satisfaction with that medium than did those with either the text-based system or the video system [9].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Also, one of the main concerns about today companies is that the traditional managerial echelon, better to say social mechanics are lost. Many researchers considered communication media as a solution to these challenges [2,3].…”

Section: Introductionmentioning

confidence: 99%

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Challenge of SMEs Managers: Satisfaction with the Communication Media

Dehkordi

Yonekura²,

Khansefid³

2012

Telecommun Syst Manage

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The aim of this study is to examine the relationship between media usage of managers and communication satisfaction in Small and Medium tourism Enterprises. A conceptual model that hypothesizes the managers prefer to use media that are high in richness, and media usage will affect communication satisfaction in the firms, is tested. In addition, the model portrayed age factor as the moderating variable in manager's communication satisfaction in firms. The data from 78 tourism managers was used to test the model on seven popular media in use. It was found that there are differences in the media usage and communication satisfaction between the media that are high in richness and media that are low in richness. The findings suggest that the model is plausible in explaining how different factors combine to affect the satisfaction of managers with the new generation of communication technologies. The results also show that Age plays a moderator role for some of the investigated media.

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Section: Conclusion and Discussionsupporting

confidence: 80%

Section: Theoretical Backgroundmentioning

confidence: 99%

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Challenge of SMEs Managers: Satisfaction with the Communication Media

Dehkordi

Yonekura²,

Khansefid³

2012

Telecommun Syst Manage

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“…Therefore, scholarly attention to IM use and effects is increasing as well. Some factors of IM as a communication technology that may affect argumentative discourse include that it is synchronous, precluding more carefully planned contributions that are possible (although not necessary) in asynchronous communication technology such as e-mail or discussion boards (Loewenstein, Morris, Chakravarti, Thompson, & Kopelman, 2005), it is perceived as informal in comparison to other communication technology (Cameron & Webster, 2005), and is associated with lower task satisfaction, but similar task performance, relative to other communication technology (Simon, 2006). Although these and other studies have investigated the uses and outcomes of IM in organizations, comparisons of argumentative discourse in IM and FtF interactions are less common in the literature.…”

Section: Communication Medium and The Structuration Of Conversationalmentioning

confidence: 99%

Conversational Argumentation in Decision Making: Chinese and U.S. Participants in Face-to-Face and Instant-Messaging Interactions

Stewart

Setlock

Fussell

2007

Discourse Processes

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This study investigates cultural and communication medium effects on conversational argumentation in a decision-making context. Chinese and U.S. participants worked in pairs on two decision-making tasks via face-to-face (FtF) and instant messaging (IM). The analyses showed that Chinese participants tended to engage in potentially more complex argumentation, whereas U.S. participants tended to utilize proportionally more statements of claims and statements of convergence (agreements, acknowledgments, and concessions). Argumentation in IM tended to be more direct than in FtF interactions. There were no interaction effects between culture and communication medium on argumentation behavior. In addition, statements of convergence were found to be negatively related to measures of persuasion, indicating that such statements do not necessarily indicate true agreements or shifts in opinion. The results are discussed in terms of structuration theory and the socioegocentric model of communication.Argumentation is a pervasive mode of discourse, occurring in face-to-face (FtF), mass-mediated and computer-mediated contexts, and in oral and written discourse. Various definitions of argumentation exist, depending on disciplinary and functional orientations to the study of argument (Voss & Van Dyke, 2001). Decision-making dyads and groups engage in argumentation by exchanging claims and Correspondence should be addressed to Craig O. Stewart, Department of English, Old Dominion University, Norfolk, VA 23529. E-mail: cstewart@odu.edu reasons, and expressing agreement and disagreement, in the process of arriving at decisions that are, at least ideally, mutually acceptable to the group's members. Increasingly, as organizations internationalize, collaborative decision making takes place over computer-mediated channels and across diverse cultures. However, there is little research on argumentation in decision-making directly comparing the argumentation behaviors found in computer-mediated interactions with those in FtF interactions or argumentation behaviors in collectivistic cultures with those in individualistic cultures. In this article, we analyze the argumentative discourse moves of dyads consisting either of U.S. or Chinese college students collaborating on decision-making tasks in FtF and instant-messaging (IM) interactions. In addition to investigating how culture and communication technology affect argumentation, we investigate relations between argumentation behaviors and postdiscussion agreement between partners and subjective ratings of the tasks. THEORETICAL FRAMEWORKStructuration theory has been an influential framework for studying the role of interaction and communicative processes in group decision making. As Poole, Seibold, and McPhee (1985) stated, "Structuration refers to the process of production and reproduction of social systems via the application of generative rules and resources [i.e., structures]" (p. 76). The underlying structures that support social systems emerge through processes of interaction. Argumen...

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“…Under the right conditions, teleconference meetings can be of equal quality to face-to-face meetings and substitute some business travel [3][4][5][6]. From an organizational point of view, reasons to promote teleconference use include time and money spent on traveling [1,[7][8][9], physical and emotional toll caused by traveling [1], and greenhouse gas emissions [10].…”

Section: Introductionmentioning

confidence: 99%

Teleconference Use among Office Workers: An Interorganizational Comparison of an Extended Theory of Planned Behavior Model

Peters

Kok

2014

Administrative Sciences

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From a corporate social responsibility perspective, there are many reasons to promote teleconference use as an alternative to business travel. The present study examines psychosocial and organizational factors relevant to teleconference use. We tested an extended Theory of Planned Behavior model of teleconference use among office workers of four organizations. Results indicate that intention was the strongest direct predictor of teleconference use. Habit and perceived norm, in turn, were the strongest predictors of intention to use teleconference. In contrast, attitude was only weakly predictive and perceived control not predictive at all of intention to use teleconference. We also examined how this model was influenced by the organizational context by comparing organizations from two different regions, and organizations from the private vs. the public sector. Most teleconference-related beliefs differed between regions and organizational sectors. The relevance of specific attitudinal and normative beliefs to the overall attitude and perceived norm also differed between organizational sectors. Implications for practice and future research are discussed. OPEN ACCESSAdm. Sci. 2014, 4 52

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Computer-Mediated Communication: Task Performance and Satisfaction

Cited by 72 publications

References 41 publications

Challenge of SMEs Managers: Satisfaction with the Communication Media

Challenge of SMEs Managers: Satisfaction with the Communication Media

Conversational Argumentation in Decision Making: Chinese and U.S. Participants in Face-to-Face and Instant-Messaging Interactions

Teleconference Use among Office Workers: An Interorganizational Comparison of an Extended Theory of Planned Behavior Model

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