“…A common theoretical and conceptual framework guided and directed the development of the project, consisting of the following elements: -the CoRe model (Restorative Relational Communities) (Patrizi, Lepri, Lodi & Dighera, 2016) which focuses on the complex circular relationship between human actions and the social context, recognising that the local community is the preferred system for intervention to spread and practice restorative approaches; -Insubria's Humanistic Victim-Offender Mediation approach (Mannozzi & Lodigiani, 2015, which focuses on listening, showing empathy, sharing memories and respecting the emotional experiences involved in a conflict, as well as on the use of common/emotional language; -Bergamo's social-pedagogical approach (Lizzola, 2018;Lizzola, Brena & Ghidini, 2017), which focuses on individual and collective responsibility, on the collaborative handling of conflicts and on the educational dimensions underlying restorative processes; - Wachtel and McCold's Social Discipline Window (2001), adapted by Campbell, Chapman and McCredy (2002), which develops the various ways of responding to challenging actions and their consequences along the two axes of responsibility and social support; -Wenger's Communities of Practice (1998), which underlines the importance of mutual engagement, joint enterprise and shared repertoire; -The ConTatto project looks at community welfare based on the principles of inclusion, participation and restoration as guidelines for the joint planning and development of activities together with groups of citizens, schools, services and organisations. Participants were always invited to plan the course of action with ConTatto staff based on: joint preliminary analysis of the needs, resources, critical situations and conflicts; -shared languages and concepts from a restorative perspective to re-interpret conflicts and to reflect on what can be done.…”