“…However, the nature of the work, the way it is handled and the work environment are constantly changing. In the police environment, this change is illustrated by the movement from policing by force to policing by consent (Bloksgaard et al, 2020;Newburn & Peay, 2012). We are now in the era of digital governance, where the work of public servants is driven by and oriented towards information technology, creating a competency gap (Alvarenga, Matos, Godina, & João, 2020;Kuzior, Kettler, & Rąb, 2021).…”