Conceptualising business mobilities: Towards an analytical framework

Jones, Anthony

doi:10.1016/j.rtbm.2013.08.003

Cited by 23 publications

(19 citation statements)

References 50 publications

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“…However, research on business travel is relatively limited within the tourism literature, although in the wider research arena, interests include categorisations and typologies of business mobility (Jones, 2013;Aguilera & Proulhac, 2015), travel time usage and commuting (Lyons, Jain and Holley, 2007;Hislop. 2013), business travel practices (Beaverstock & Budd, 2013;Hislop & Axtell, 2015) and business travellers' health and well-being (Bergstrom, 2010, Espino et al, 2002Gustafson, 2012Gustafson, , 2014.…”

Section: Mobilities Buisiness Travel and Technologymentioning

confidence: 99%

Present whilst absent: Home and the business tourist gaze

Willis

Ladkin

Jain

et al. 2017

Annals of Tourism Research

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This paper reflects on business travel as a contemporary form of mobility and how it relates to family life. Through qualitative research with business travellers, insights are gained into the role digital technology plays in enabling connections to home and family. The paper argues that technology affords a 'business tourist gaze', characterised by a focus on 'home' rather than 'away' as might be the case for leisure tourists. The paper discusses how, through the business tourist gaze, the boundaries between the everyday and the exotic are dissolved and the business traveller is disconnected from the destination, simultaneously absent whilst present both at the destination and at home. Theoretical understandings of the business tourist experience are offered. 1. INTRODUCTION Sheller and Urry (2006) proclaimed that 'all the world seems to be on the move' (p207). This appears true in almost all facets of contemporary life as witnessed through unprecedented patterns of travel across the globe, at least for those empowered to move. Embodied in the notion of a new mobilities paradigm, this phenomenon has been studied with increased interest, notably with a focus on how such mobilities shape spatial and social relationships. Despite mobility being at the heart of tourism, in 2005 Hall stated that the concept of mobility had not found much application in tourism studies. However, more recent literature does attest to various lines of enquiry, such as how technology enables the maintenance of social relationships 'on the move' (Molz, 2012), the relationship between different tourist mobilities and sustainable tourism (Lund-Durlacher & Dimanche, 2013; Moscardo, 2013; Williams, 2013) and importantly for the context of this paper, the distinctions between different forms of mobilities. This points out that travel can be mundane as well as exciting, challenging the binaries of 'everyday' and 'exotic', traditionally offered to describe the differences between everyday life 2 and touristic experiences (Binnie et al, 2007; Edensor, 2007; Janta et al, 2014). This is important when considering business travel where experiences may differ markedly from those of the leisure traveller. The mobilities paradigm thus lends an important perspective to investigating how business travel is experienced and how it 'resonates with people's lives, their identities, their ways of knowing and being in the world' (Coles, 2015, p63). Central to these discussions is the role played by digital technology in facilitating business travel and enabling work on the move, and in negotiating and maintaining social relationships where co-presence is not possible. Despite the proliferation of technologies which in could reduce the amount of business travel required, a 'compulsion to proximity' (Boden & Molotch, 1994) means that face to face meetings are still often preferred for the trust and deeper relationships they engender between contacts (Bergstrom, 2010; Jones, 2013). As networks are increasingly stretched across space, so business travel continues ...

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Section: Mobilities Buisiness Travel and Technologymentioning

confidence: 99%

Present whilst absent: Home and the business tourist gaze

Willis

Ladkin

Jain

et al. 2017

Annals of Tourism Research

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“…Within the business travel literature, there has been some focus on the development of typologies and categories of business mobility (e.g. Jones, ; Aguiléra and Proulhac, ). Gender differences are also considered with business travel generally being more common among male professionals over females (Gustafson, ; Aguilera, ).…”

Section: Background and Contextmentioning

confidence: 99%

Business travellers' connections to home: ICTs supporting work‐life balance

Ladkin

Willis

Jain

et al. 2016

New Technol Work Employ

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This paper examines the role of information communication technology in enabling connections to home for work-related travellers. Although digital connectivity for work-related tasks are well researched, the use of digital technology for home communication is under-researched. The study draws on a qualitative study of UK-based organisations and business travellers to explore how these travellers use ICTs for personal use while 'on the move'. The findings reveal that organisations are supportive of work-life balance for employees, but fail to consider specific needs of those whose work takes them away from home. For business travellers, insights are gained into practices around connecting to home and the value of this virtual presence for relationships with family while absent and work-life balance. The study identifies and discusses practice occurring around three activities; checking in, maintaining relationships with home and sharing experiences.

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“…socialisation, externalisation, combination and internalisation) in blending insights and data from different types of stakeholders and creating knowledge, leading to the development of innovative solutions that meet current needs. Specifically, Jones (2013) has advocated for the use of a practice-centred and outcome-oriented approach as successfully contributing to transport management practices. Following this argument, a number of key knowledge evolution perspectives should be taken into consideration when designing a sustainable public transport system.…”

Section: Co-modal Knowledge Solutions In Support Of Sustainable Mobilmentioning

confidence: 99%

Customer-centered knowledge management: challenges and implications for knowledge-based innovation in the public transport sector

Sindakis

Depeige

Anoyrkati

2015

Journal of Knowledge Management

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Access to this document was granted through an Emerald subscription provided by emerald-srm:198285 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This study aims to explore the role of knowledge management practices in supporting current and emerging passengers' and customer needs, aiming to create value. Specifically, the research examines the importance of customer-centred knowledge management in the delivery of innovative services and practices in the public transport sector, promoting the role of interactions between mobility stakeholders and travellers. Design/methodology/approach -A theoretical framework is developed and supported by the background literature on customer-centric knowledge management approaches, business model innovation, as well as on inter-organisational and network co-operations. Findings -Results show that the development of sustainable innovation and technologies in the transport sector requires knowledge management practices, which enable the access to knowledge about users' needs, the mapping and evaluation of innovative knowledge, the promotion of knowledge-based innovation through collective approaches, as well as the acquisition and integration of new knowledge.Research limitations/implications -The conceptual framework developed in the paper remains limited to a theoretical understanding. Further research should empirically examine knowledge issues related to the intangible character and intellectual capital intensiveness of innovation in the transport sector. Practical implications -Researchers, public transport companies and public transport authorities are expected to benefit from this research, by developing mechanisms for customer-centred knowledge management, which is found to lead to innovative services and practices in the public transport sector. Another practical implication regards the adoption of knowledge management practices, leading to technological innovations in public transport, and advancing the level of sustainability in transport systems. Originality/value -The originality of this study lies in the development of a customer-focussed knowledge management framework, which provides a novel perspective of value creation in an attempt to engage rese...

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Conceptualising business mobilities: Towards an analytical framework

Cited by 23 publications

References 50 publications

Present whilst absent: Home and the business tourist gaze

Present whilst absent: Home and the business tourist gaze

Business travellers' connections to home: ICTs supporting work‐life balance

Customer-centered knowledge management: challenges and implications for knowledge-based innovation in the public transport sector

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