Conceptualizing Bureaucratic Responsiveness

Saltzstein, Grace Hall

doi:10.1177/009539978501700303

Cited by 21 publications

(12 citation statements)

References 27 publications

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“…Up until now, researchers have examined the responsiveness gap at the national level, associating it with such factors as the institutional design of the government, the operation of national legislatures, the presidency, interest organizations, political parties and bureaucracy . In a previous pape r, we demonstrated that the responsiveness gap can be examined at the individual level by examining the gap between what people perceive they receive (i.e.…”

Section: Introductionmentioning

confidence: 93%

The relationship between socio‐economic factors and responsiveness gaps in primary, preventative and health promotion services

Zalmanovitch

Vashdi

2014

Health Expectations

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Objective To examine whether there are individual level factors such as socio-economic status that may predict disparities in the public's experiences with and expectations of their health-care providers.Data sources/study setting Primary data were collected in 2010. The sample comprised of 1211 Israeli citizens above the age of 18.Study design Participants were randomly approached at one points in time and presented with statements regarding practices they experience and practices that are important to them related to primary care, preventive care and health promotion. We calculated a difference scores for each health-care area. We measured socio-economic status (SES) with three separate variables relating to income, education and living location.Data collection/extraction methods Employees of a professional telephone survey firm conducted the survey. Multiple regression was used with the responsiveness gap in each of three health-care areas as the dependent variables. Principal findingsWe found that level of education is negatively related to the extent of the responsiveness gap in both primary and preventive health care and that income is negatively related to the responsiveness gap in health promotion.Conclusions Personal characteristics such as SES are related to people's perceptions about the extent of the responsiveness gap. Policy makers can now expend efforts and resources in minimizing such responsiveness gaps among specific populations.

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Section: Introductionmentioning

confidence: 93%

The relationship between socio‐economic factors and responsiveness gaps in primary, preventative and health promotion services

Zalmanovitch

Vashdi

2014

Health Expectations

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“…In the first place, public agencies are expected to be responsive to other actors within the political system, particularly to elected politicians aiming to control their activities. They need to follow and anticipate the directions of their political masters (Saltzstein 1992;Romzek and Dubnick 1994, p. 266). Secondly, agencies providing services to members of the public are called on to be responsive to the needs of their clients in a way analogous to private sector firms being sensitive to consumer demands (Hughes 1994, pp.…”

Section: 'Accountability' and 'Responsiveness'mentioning

confidence: 99%

‘Accountability’: An Ever‐Expanding Concept?

Mulgan

2000

Public Administration

1,046

701

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The scope and meaning of ‘accountability’ has been extended in a number of directions well beyond its core sense of being called to account for one’s actions. It has been applied to internal aspects of official behaviour, beyond the external focus implied by being called to account; to institutions that control official behaviour other than through calling officials to account; to means of making officials responsive to public wishes other than through calling them to account; and to democratic dialogue between citizens where no one is being called to account. In each case the extension is readily intelligible because it is into an area of activity closely relevant to the practice of core accountability. However, in each case the extension of meaning may be challenged as weakening the importance of external scrutiny

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“…To whom, and to what, should public administrators be responsive? [12] Contrary to the impressions of some political officials, the lines of accountability and influence in a system of blended powers are not amenable to tidy division of functions and authority. Legislators may, and at times do, micro-manage agency programs and processes.…”

Section: Resultsmentioning

confidence: 97%

The Attraction to At-Will Employment in Utah Governments

Green

Forbis

Robinson

et al. 2008

International Journal of Public Administration

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This article explores the mindset among Utah politicians and public administrators regarding at-will employment and related personnel reforms. At-will employment status is expanding in some Utah governments, and little is known about why. A small but influential group of officials were interviewed in hopes of learning more about this. Findings reveal a wide variation in attitudes and understanding of what at-will employment entails. Many of those interviewed expressed a willingness to consider it, and others showed stoical acceptance of it as another emerging feature of public personnel policy.

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Conceptualizing Bureaucratic Responsiveness

Cited by 21 publications

References 27 publications

The relationship between socio‐economic factors and responsiveness gaps in primary, preventative and health promotion services

The relationship between socio‐economic factors and responsiveness gaps in primary, preventative and health promotion services

‘Accountability’: An Ever‐Expanding Concept?

The Attraction to At-Will Employment in Utah Governments

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