We use the 1991 Survey of Federal Government Employees to test a theoretical framework regarding the relationships between work and family demands, family-friendly policies, satisfaction with work-family balance, and job satisfaction for diverse groups of employees with different personal and family needs. We find that a variety of policies widely presumed to be "family friendly" were used to varying degrees by disparate groups of federal employees. The use of such policies had very diverse effects on both employee satisfaction with work-family balance and job satisfaction, within and across various groups of similarly situated employees. The assumptions underlying the provision of family-friendly policies and implications for the organization are examined.

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The concept of bureaucratic responsiveness has been utilized by scholars in contradictory and incomplete fashion. This analysis considers essential elements of the general concept of political responsiveness to provide the basis for consideration of the unique components of bureaucratic responsiveness. The problems of specifying the parameters of responsiveness under any given conceptualization are addressed as a means of delineating the bases of disagreement regarding the meaning of bureaucratic responsiveness.