“…Well-known methods for measuring productivity by assessing efficiency and effectiveness are available in literature: Network DEA (Cook et al , 2010), integrated two-stage DEA (Chen et al , 2009), ICCR (integrated Charnes et al , 1978) and IBCC (integrated Banker et al , 1984) models (Chiou et al , 2010), and classic DEA models (Chiou and Chen, 2006; Karlaftis, 2004). According to Khodakarami et al (2016), critical points can be found in those studies. Arguments include problem of non-linearity, suggesting paradoxical improvement strategies, evaluating efficiency and effectiveness in two independent environments, dividing a decision-making unit (DMU) into two autonomous departments for performance evaluation, and problems associated with determining economies of scale.…”