“…The research on retrial queues is fairly extensive and extremely rigorous in mathematical analysis. A complete literature review of the field is beyond the scope of this study, and would, to a great extent, duplicate the work in previous surveys (see Amador & Artalejo, 2009;Artalejo & Gómez-Corral, 2008;Falin, 1990;Kernane, 2008;and Yang & Templeton, 1987).…”