Conflict Management as a Tool for Increasing Organizational Effectiveness: A Review of Literature

Abstract

The focus of every organization in the society is to create a very conducive environment where employees can carry out their duties effectively without any negative influence that could hinder the achievement of individual and organizational goals. Hence, organizational effectiveness which includes customer/client satisfaction, as well as quality of work-life, is essential to every institution. Nevertheless, conflict in organizations has become unavoidable because employees contend for authority, position, recognition, scarce resources etc. This paper examines conflict management as a tool for increasing organizational effectiveness. The emphasis is on identifying the nature and significance of conflicts in an organization as well as recognizing levels or types of conflict; then asserting the appropriate strategy to be applied to achieve positive outcomes that will lead to organizational effectiveness. Related journals, textbooks and other online publications in Management, Organizational Behaviour, and other relevant fields were reviewed. Our findings revealed that conflicts do not always put the organization in a bad light, but constructively managed conflict brings about healthy competition, strengthens team participation, and bridges the communication gap. We, therefore, recommend that organizations should reeducate their employees on conflict management construct; dispelling the trendy but untrue notion that conflict is bad, destructive and should be avoided at all costs. Managers should adopt strategy or strategies based on the nature and type of conflict.

Do managers’ negotiation styles make employees’ relational justice-emotional experiences links sporadic?

“…If managers adopt a collaborative approach, employees will be more hopeful about their performance reviews. If managers adopt the competitive decision rule, employees are more optimistic about performance reviews (John-Eke and Akintokunbo, 2020).…”

Enhancing Enterprise Management Systems Through Conflict Management Technologies

“…It centers on the need for better communication to strengthen solid interpersonal relationships among stakeholders from top to bottom and vice versa. At the same time, Nannan Guobin Wu (2020) [17], and John Eke Akintokunbo (2020) [1] did a comparative literature consideration centered on effective management through apt conflict management, which birthed the recommendation towards proper education and skills in managing conflict. Mustafa S. et al (2019) [9] corroborated this view in their research, which objectively analyzed individuals' responses based on their education level; the research distinctly shows a more skilled conflict manager of the degree of their education.…”

Manajemen Konflik Dalam Organisasi: Konflik Kepercayaan Dalam Organisasi Gereja Bfa Bandung

“…Visi dan misi gereja adalah sebuah tujuan dari organisasi BDP hadir untuk membantu gereja dalam bidang pelayanan namun dengan adanya kasus ini justru menghambat gereja untuk dapat mencapai visi dan misi gereja dalam pelayanan. Menurut jurnal yang ditulis John-Eke & Akintokunbo, ini adalah sebuah konflik yang didasarkan pada perbedaan atau variasi goals pada organisasi karena ada prioritas yang berbeda yang dimiliki oleh individu tersebut (John-Eke & Akintokunbo, 2020). Faktor perbedaan tujuan dari visi dan misi organisasi terlebih pada level pemimpin divisi dapat menciptakan potensi besar terjadinya konflik karena haluan organisasi akan berubah dari fokus utamanya.…”