Confortabilidade da unidade de pediatria: perspectiva de usu�rios, profissionais e gestores de enfermagem

Abstract

RESUMOObjetivo: analisar a confortabilidade da unidade de pediatria na perspectiva de usuários, profissionais e gestores de enfermagem. Método: estudo descritivo e exploratório, com abordagem qualitativa, realizado com usuários, profissionais e gestores de enfermagem. A coleta de dados ocorreu nas unidades de pediatria de dois Hospitais Universitários, por meio de entrevista semiestruturada e de foto-elicitação. Posteriormente, foram organizados e tratados pelo software Nvivo 10. Os dados foram submetidos à Análise Temática. Resultados: o mobiliário e estrutura física proporcionam, minimamente, conforto para a criança internada e o familiar que a acompanha; entretanto, a existência de brinquedoteca, as ações desenvolvidas por voluntários e a relação estabelecida com a equipe de enfermagem desde o acolhimento contribuem para a sensação de bem-estar e proporcionam tranquilidade. Conclusão: tendo em vista que os desafios envolvem aspectos estruturais, faz-se imperativo, o investimento no potencial das relações estabelecidas entre os trabalhadores de enfermagem, às crianças e seus familiares, para tornar a pediatria um ambiente confortável. Descritores: Ambiente de instituições de saúde; Humanização da assistência; Pediatria; Criança hospitalizada; Enfermagem. ABSTRACTObjective: to analyze the comfortableness of pediatric unit from the perspective of users, nursing professionals and nursing managers. Method: descriptive and exploratory study, with a qualitative approach, performed with users, nursing professionals and nursing managers. Data collection took place in the pediatric units of two university hospitals through semi-structured interviews and photo-elicitation. Subsequently, they were organized and handled by the Nvivo 10 software. The data were submitted to Thematic Analysis. Results: furniture and physical structure provide, minimally, comfort for the hospitalized child and the family member accompanying them; however, the existence of a toy library, the actions developed by volunteers and the relationship established with the nursing staff since the reception contribute to well-being and provide tranquility. Conclusion: considering that the challenges involve structural aspects, it is imperative to invest in the potential of established relationships between nursing workers and children and their families, aiming at making the pediatric unit a comfortable environment. Descriptors: Health facility environment; Humanization of care; Pediatrics; Hospitalized child; Nursing. RESUMENObjetivo: analizar la confortabilidad de la unidad pediátrica en la perspectiva de usuarios, profesionales y gestores de enfermería. Método: estudio descriptivo y exploratorio, con planteamiento cualitativo, efectuado con usuarios, profesionales y gestores de enfermería. La recolección de datos ocurrió en las unidades pediátricas de dos Hospitales Universitarios mediante entrevistas semiestructuradas y de foto-elicitación. Posteriormente, los datos fueron organizados y tratados con el software Nvivo 10. Los datos fueron sometidos a...

Patient satisfaction as health care in a surgical clinic unit / Satisfação do paciente quanto assistência de saúde em unidade de clínica cirúrgica

“…When the patient is aware of his conditions he/she tends to feel safer, overcoming fears related to procedures, understanding better the risks and the behavior related to the perioperative period 4 , facing difficulties and being happier with the treatment. 1 The core of the care planning consists of solving the needs the patient has 2 and the nurse acts mainly on the comprehension of difficulties the patients have.…”

“…As during this period the patient may be weakened, with questions and doubts, the hospital practice must be based on a scientific knowledge capable of guiding and helping the medical care, besides confirming the projection and implementation of activities from the care staff. 1 The relationship between patients and care staff, since the beginning, collaborates on noticing the comfort and well-being, providing tranquility. 2 For this, the hospital managers need to promote a more humanized treatment with the acting care staff, giving special attention to their behavior, character, and proactivity.…”

“…2 For this, the hospital managers need to promote a more humanized treatment with the acting care staff, giving special attention to their behavior, character, and proactivity. 1 In this sense, it is vital the interest and development of continuous progress methods, such as scientific research, training of care staff, collectivization of information and support for innovations, what makes possible a results evaluation of everything and makes feasible future interventions. 3 Since the mid-90s, hospital administration has used a new concept of comfort, where patients and their companions must have hotel services in a hospital.…”

“…For this, hospitals have improved their services with hospitality, as well as making renovations and stimulating interactions between patients and care staff, such as doctors and nurses. 1 Facing this, giving attention to the patients' opinions regarding the care they receive and their satisfaction can be an opportunity to structure result indicators, showing the managers options in transformations and innovations. Evaluating the care quality and the patients' satisfaction makes it possible to identify potentialities and deficiencies in study field, granting the reorganization of care, management and training activities.…”

Impacto Na Sobrevida Livre De Progressão Pela Falta De Acesso a Inibidores De Egfr Em Carcinoma De Pulmão De Células Não Pequenas No Sistema De Saúde Público Brasileiro

“…Conforme este processo é realizado, um ganho de confiança é manifestado por ambas as partes, paciente junto aos familiares e o enfermeiro. Isto permite um maior conforto ao cliente, visto que há redução de tensão e ansiedade provocados pela internação hospitalar, tal fato guia e facilita o processo de anamnese e exame físico (PEREIRA et al, 2011;RIBEIRO, et al, 2018). 2015).…”