Consumer and Community Participation: A Reassessment of Process, Impact, and Value

White, Deena

doi:10.4135/9781848608412.n30

Cited by 28 publications

(22 citation statements)

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“…Th e World Health Organisation (WHO) has underlined the importance of involving users into the design of Health Care systems, stating that 'Th e people have the right and duty to participate individually and collectively in the planning and implementation of their Health Care' [1]. In accordance with this recommendation, consumer participation in Health Care has been described as an appropriate means to democratize Health Care, close the knowledge gap between Health Care providers and consumers, broaden the acceptance of Health Care, and increase the effi ciency of Health Care systems [2][3][4][5][6][7][8]. Many eff orts have been made to scientifically investigate and defi ne effi cient ways to involve consumers into Health Care.…”

Section: Introductionmentioning

confidence: 95%

Consumer participation and organizational development in health care: a systematic review

Tempfer

Nowak

2011

Wien Klin Wochenschr

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Section: Introductionmentioning

confidence: 95%

Consumer participation and organizational development in health care: a systematic review

Tempfer

Nowak

2011

Wien Klin Wochenschr

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“…In general, user-related roles seem to be more easily adaptable for health care organizations than a role for local communities representing a variety of health needs and health related resources. Not surprisingly, a tendency for health care organizations to reduce this complexity by selecting community members who are acquainted with organizational procedures and more easily manageable has been reported (White, 2000).…”

Section: Discussionmentioning

confidence: 99%

“…Lay participation in health care policy, planning and management has been a prominent theme since the emancipatory social movements of the 1960s (White, 2000). A cultural change is noted in which the authority of experts has gradually been challenged by citizens and users of services who lay claim to more possibilities for participation (Gerhards, 2001).…”

Section: Introductionmentioning

confidence: 99%

Conceptualizing Lay Participation in Professional Health Care Organizations

Marent

Forster

Nowak

2013

Administration & Society

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The participation of lay people in health care decision-making lacks an adequate analysis from an organizational perspective. This article aims to develop conceptual devices to analyze policies and practices and to discuss ways in which these policies and practices could be further developed. By recapping established frameworks and drawing on theories of professional organizations, four roles for the participation of lay people and their potential to adapt organizational decision processes to internal requirements and external challenges are elaborated. While individual patient participation is widely acknowledged, there is still a lack of systematic approaches to the roles of significant others, patient groups and the broader community and their implementation within health care organizations.

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“…In the last of the Frankish et al categories are 'political' motives, benign and otherwise, for seeking to involve the public in decision-making. Participation at this level may be used to assuage community concerns that health institutions are ''unresponsive and unaccountable to citizens'' [5, p. 12], or to gain public support for contentious health care decisions [1,34].…”

Section: Public Participation In Healthcare Decision-makingmentioning

confidence: 99%

Who Should be Involved in Health Care Decision Making? A Qualitative Study

et al. 2007

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Most countries appear to believe that their health system is in a state of semi-crisis with expenditures rising rapidly, with the benefits of many services unknown and with pressure from the public to ensure access to a comprehensive range of services. But whose values should inform decision-making in the health area, and should the influence of different groups vary with the level of decision-making? These questions were put to 54 members of the public and health professionals in eight focus groups. Adopting a different perspective from other studies, participants were not asked if particular groups should be involved in decisions but rather through deliberation and discussion nominated their own potential decision makers. This delivered a clear message that participants saw a legitimate role for a broad range of stakeholders in priority-setting decisions so as to incorporate a diversity of expertise and opinion. Companion themes were the acknowledgment that decisions involve ethical judgments and are not purely technical, that the power of special interest groups (such as clinicians) should be kept in check, and that the process by which decisions are reached is important. The results suggest that qualitative methods of investigation have the potential to improve the legitimacy of policy decisions by contributing to a better understanding of the values of the public and health professionals, and by expanding the range of options available for further research.

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Consumer and Community Participation: A Reassessment of Process, Impact, and Value

Cited by 28 publications

References 0 publications

Consumer participation and organizational development in health care: a systematic review

Consumer participation and organizational development in health care: a systematic review

Conceptualizing Lay Participation in Professional Health Care Organizations

Who Should be Involved in Health Care Decision Making? A Qualitative Study

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