Consumer disclosure

Abstract

As technological advances enable consumers to share more information in unprecedented ways, today's disclosure takes on a variety of new forms, triggering a paradigm shift in what “disclosure” entails. This review introduces two factors to conceptualize consumer disclosure: how (i.e., actively vs. passively) and between whom (i.e., consumers and/or firms) disclosure occurs. We begin by exploring the drivers of active disclosure occurring in both social and commercial contexts: characteristics of (a) the discloser, (b) the situation in which the disclosure occurs, (c) the information being disclosed, and (d) others. Second, we review the limited but growing research on passive disclosure by focusing on (a) inferences observers make based on passively shared information, and (b) expectations disclosers have regarding the use and collection of passively shared information. Because the current understanding of passive disclosure is limited, we also outline what we see as fruitful avenues of future research. We conclude by pointing out what we perceive as key managerial insights.

The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices

“…Finally, our work prompts many additional questions that could be explored in future research. The lack of privacy research in consumer behavior has been noted (Brough and Martin 2020; Kim, Barasz, and John 2020; Krishna 2020), and more work is needed to understand the multiplicity of factors that likely shape the effect of privacy notices on consumer behavior. For example, whereas regulation often influences the presence, content, and format of privacy notices, future research could explore how shifting requirements affect norms over time.…”

“…Given its consequential business implications, privacy has been identified as an area ripe for behavioral research (Brough and Martin 2020; Kim, Barasz, and John 2020; Krishna 2020; Lamberton and Stephen 2016), in part because of the disconnect between what consumers say and do with respect to privacy-related information. Surveys of consumers’ attitudes toward privacy protections often produce sensible and predictable results.…”

Optimization of e-commerce logistics service quality considering multiple consumption psychologies

“…The traditional e-commerce logistics mode is mainly composed of three types, namely, third parties, self-management, and outsourcing. Third-party logistics is a professional logistics company independent of buyers and sellers that undertakes entrusted logistics services in the form of long-term cooperation ( Kim et al, 2021 ). It is necessary to solve the logistics problems for enterprises in an all-around way so that enterprises’ products quickly move to the market, thus reducing logistics costs and improving economic benefits.…”

The drive to disclose

“…https://orcid.org/0000-0002-1714-7661 ENDNOTE 1 One exception is privacy research that investigates the passive sharing of personal data, for example, through the third-party sale of purchasing history or the collection of geolocation data from electronic devices. (For a discussion, see Joinson & Paine, 2007;Kim et al, 2021. ) 6 The participants who were not required to turn in their disclosures were also more likely to have disclosed at home as opposed to in a laboratory.…”

“…Additionally, marketing research studies not only the generation of WOM (i.e., one's own brand‐ or product‐related experiences) but also the transmission of WOM (i.e., sharing information about the experiences of others; De Angelis et al, 2012). From a practical point of view, these distinctions between different types of disclosure can be important, even as social media and digital marketing blur the line between social and commercial disclosures (for a discussion, see Kim et al, 2021). But, from a psychological and behavioral perspective, when the goal is to understand engagement in disclosure and the psychosocial and material consequences thereof, this distinction is somewhat arbitrary.…”