Consumer ethics: insights from business professionals

Lo, Lawrence W.T.; Chan, Haksin; Tang, Felix; Frederick., Yeung, Kwan-yu,

doi:10.1108/apjml-07-2018-0273

Cited by 11 publications

(9 citation statements)

References 69 publications

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“…Since the 1990s, interest in analyses of ethical issues from the perspective of consumers has been growing (Vitell and Muncy, 1992, 2005; Lo et al , 2020; Vitell et al , 2018). In a seminal article, Muncy and Vitell (1992) defined consumer ethics as “the moral principles and standards that guide the behavior of individuals or groups as they obtain, use and dispose of goods and services” (p. 298) and developed and validated a consumer ethics scale (CES) to measure consumers' evaluations of various situations that have ethical dimensions.…”

Section: Literature Reviewmentioning

confidence: 99%

The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology

Arli

Tjiptono

2021

APJML

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PurposeReligious doctrines generally encourage people to behave ethically. However, in daily life, individuals notice inconsistencies between religious beliefs and behavior, leading them to ask, in the context of commerce, why religious consumers would behave unethically. The purpose of this study was to investigate the impact of consumers' intrinsic and extrinsic religiosity on their ethical behavior. Specifically, the moderating effect of ethical ideology on the relationship between Indonesian consumers' religiosity and their ethics was examined by means of a survey.Design/methodology/approachThe data derived from the questionnaire were complemented by convenience samples of Indonesians living in Daerah Istimewa Yogyakarta (DIY) in central Java. The researchers distributed 600 questionnaires in two major shopping malls and several housing areas in the region, of which 467 were completed and returned, for an overall response rate of 77.8%.FindingsThe results indicated that the participants' intrinsic religiosity negatively impacted their ethical beliefs and was mediated by their idealistic ethical ideology. The present study also found that idealism had negative effects on three of the four dimensions of the consumer ethics scale (CES) (actively benefiting, passively benefiting and questionable behavior), while relativism had positive effects on two of the dimensions (passively benefiting and questionable behavior.Research limitations/implicationsOne limitation of the present study was that the analysis did not distinguish among the religions practiced by the respondents to the questionnaire.Originality/valueThis is one of the first few studies investigating the mediating role of ethical ideology in a religious society. This study contributes to the literature on these issues in theoretical and managerial terms by extending the Hunt-Vitell theory (1986) to the context of consumer ethics.

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Section: Literature Reviewmentioning

confidence: 99%

The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology

Arli

Tjiptono

2021

APJML

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“…Practically, the growing demands of consumers for business ethics put pressure on companies to adhere to ethics in the implementation of their activities [9].…”

Section: Literature Reviewmentioning

confidence: 99%

Globalization and its impact on the Slovak consumer

et al. 2021

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Research background: Globalization and the processes associated with it are reflected in the constant changes taking place in the market and affect its individual participants, among whom we also include consumers. Globalization allows consumers to choose, but on the other hand, the quality of products intended for the Slovak market is debatable (dual quality of food). Therefore, many consumers distrust imported products and believe that foreign producers use unethical practices in the Slovak market. Purpose of the article: The paper presents the results of a survey of unethical practices towards Slovak consumers in their selected forms, as well as the results of the current state of awareness of Slovak consumers in the field of protection of their consumer rights. Methods: The data were obtained by a questionnaire and consequently evaluated by the chosen statistical methods. Some questions were formulated to test hypothesis of dependence among selected variables. Findings & Value added: The results point to the low state of Slovak consumer’s ability to detect unethical practices in its specific forms, as well as to the low state of his knowledge in the field of consumer rights protection. However, the finding that with higher consumer education the ability of a consumer to detect misleading practices increases confirmed the importance of incorporating selected areas of consumer policy into education at lower levels. It allows supporting the sovereignty of the Slovak consumer to protect his rights.

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“…This resulted in a total loss of USD290,000. Despite the need to understand factors that motivate individuals to engage in such behaviour, studies in this area remain limited and sparse (Junger et al., 2020; Lo et al., 2020).…”

Section: Introductionmentioning

confidence: 99%

Does psychological distance and religiosity influence fraudulent customer behaviour?

Singh

Gaur

Sharma

2022

Int J Consumer Studies

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Online businesses incur significant losses because of fraudulent customer behaviour. This study investigates the factors motivating fraudulent customer intention on eBay. A conceptual framework is developed that extends the theory of planned behaviour with religiosity factors, social detection risk, ethical judgement, and moderating factor of perceived psychological distance. A quantitative methodology is adopted that collects data from 450 respondents. Covariance‐based structural equation modelling is used to analyse the proposed hypotheses. Results reveal that intrinsic and extrinsic religiously negatively influences attitude towards fraudulent customer behaviour on eBay. Attitude, subjective norms, and perceived behavioural control positively influence fraudulent customer intentions, while ethical judgement negatively impacts it. Psychological distance strengthened the relationship between attitude, perceived behavioural control, and fraudulent customer intentions on eBay. Additionally, the association between ethical judgement and fraud intention was weaker for individuals with higher perceived psychological distance. The study contributes to the literature and provides insights to online businesses and cyber security developers into factors motivating fraudulent customer behaviour and strategies that can be used to combat this growing threat.

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Consumer ethics: insights from business professionals

Cited by 11 publications

References 69 publications

The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology

The effect of consumers' religiosity on consumer ethics: the mediating role of ethical ideology

Globalization and its impact on the Slovak consumer

Does psychological distance and religiosity influence fraudulent customer behaviour?

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