Consumer perceptions toward retail attributes of value retailers: functions of gender and repatronage intention

Lim, Chae Mi; Kim, Youn‐Kyung; Park, Soo-Hee

doi:10.1362/147539207x251059

Cited by 11 publications

(10 citation statements)

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“…These results are consistent with prior research showing that women evaluate store attributes differently than men (Lim et al, 2007) and are more sensitive than men to environmental aspects in the shopping context (Cleveland et al, 2003). In addition, the current research extends the findings from evaluation of store attributes to evaluation of mall attributes.…”

Section: Discussionsupporting

confidence: 92%

“…Lim et al (2007) found empirical evidence that males and females evaluate attributes of value-oriented retailers differently and these differences carry over to the evaluation of store type within the value-oriented retailer category. Raajpoot et al (2008) found few differences in antecedents to mall patronage between males and females, with males placing greater importance than females on employee assistance, and females placing greater emphasis than males on product assortment at the mall and convenient access.…”

Section: Gender Cohort and Mall Attributesmentioning

confidence: 99%

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Mall attributes and shopping value: Differences by gender and generational cohort

Jackson

Stoel

Brantley

2011

Journal of Retailing and Consumer Services

297

191

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Section: Discussionsupporting

confidence: 92%

Section: Gender Cohort and Mall Attributesmentioning

confidence: 99%

Mall attributes and shopping value: Differences by gender and generational cohort

Jackson

Stoel

Brantley

2011

Journal of Retailing and Consumer Services

297

191

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“…Accordingly, two cognitive experiences, namely outcome focus and product experience (Klaus and Maklan, 2011;Lim, Kim and Park, 2007), and two emotional experiences called immersion and surprise Chang and Horng, 2010;Kao et al, 2008) are chosen for this study.…”

Section: 3customer Experience Qualitymentioning

confidence: 99%

The differential effect of cognitive and emotional elements of experience quality on the customer-service provider’s relationship

Alnawas

Hemsley‐Brown

2018

IJRDM

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Purpose: the aim of this paper is twofold: first, to examine the differential effect of two cognitive (i.e. product experience, outcome focused) and two emotional experiences (i.e. surprise and immersion) on customers' cognitive outcomes (i.e. satisfaction, trust and value), and customers' emotional outcomes (i.e. passion, connection and affection); and second, to test the differential effect of customers' cognitive and emotional outcomes on switching resistance loyalty (SRL). Design/methodology/approach: survey data were collected from 843 respondents using an online panel in the UK. Structural equation modelling was employed to analyse the data (AMOS 18.0). Findings: first, cognitive experiences had a more significant effect on customers' cognitive outcomes compared to their effect on customers' emotional outcomes. Second, emotional experiences had a more significant effect on customers' emotional outcomes compared to their effect on customers' cognitive outcomes. Third, the impact of customers' emotional outcomes on SRL was not significantly higher compared to that of customers' cognitive outcomes. Fourth, the indirect effect of cognitive experiences on SRL was significantly higher, compared to that of emotional experiences.Originality/value: the key contribution of this research stems from examining the differential effect of cognitive and emotional experiences on different consumers' cognitive and emotional outcomes, thus providing deeper insights into the nature of the relationship between such variables.

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“…Significant differences in perceived retail attributes have been identified between male and female consumers (Cleveland et al 2003;Lim, Kim and Park 2007;Noble et al 2006). To minimise this variation, women were selected because they are most often responsible for the grocery shopping in New Zealand (Statistics New Zealand 2005).…”

Section: Sample Criteriamentioning

confidence: 99%

In-store influences on consumers' grocery purchasing decisions: a qualitative investigation

Bava¹,

Jaeger²,

Dawson³

2009

J. Cust. Behav.

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A wide range of methods are used within the store environment as a means for increasing consumer patronage and sales. Other than whether items are actually purchased, there is limited knowledge about how consumers perceive and respond to in-store cues. Little is also known about how consumers use such information as part of the purchasing decision process. In this exploratory study we seek to obtain a broader understanding around consumers' purchasing decisions within the store environment. The research is set in the grocery store environment. Nine female participants from Auckland, New Zealand took part in a 3-month data collection process. Participants were aware that a variety of in-store cues exerted a degree of influence on their purchasing decisions and they were found to use this together with their individual contexts (including preferences, knowledge and previous experiences) to evaluate displays and promotions, and reach decisions. The relative importance of these two "factors" was found to vary between purchasing decisions as well as from person to person. Avenues for future research are offered with the aim of further exploration of the balance between store cues and individual contexts and so moving toward a more holistic understanding of how in-store purchasing decisions are constructed.

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Consumer perceptions toward retail attributes of value retailers: functions of gender and repatronage intention

Cited by 11 publications

References 0 publications

Mall attributes and shopping value: Differences by gender and generational cohort

Mall attributes and shopping value: Differences by gender and generational cohort

The differential effect of cognitive and emotional elements of experience quality on the customer-service provider’s relationship

In-store influences on consumers' grocery purchasing decisions: a qualitative investigation

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