Consumer Responses to Health Plan Report Cards in Two Markets

Fowles, Jinnet B.; Kind, Elizabeth; Braun, Barbara L.; Knutson, David

doi:10.1097/00005650-200005000-00004

Cited by 20 publications

(17 citation statements)

References 10 publications

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“…15 This overall rating correlates highly with several specific quality questions from the CAHPS ® survey 13 Several other studies have examined health plan quality information awareness and use. For example, see Knutson et al (1998), Short et al (2002), Fowles et al (2000), and Schultz et al (2001). 14 Dafny and Dranove (2005) study both market-based learning and learning from report cards in the context of Medicare beneficiaries' enrollment decisions in HMOs.…”

Section: Information Seekingmentioning

confidence: 99%

The effect of quality information on consumer health plan switching: Evidence from the Buyers Health Care Action Group

Abraham

Feldman

Carlin

et al. 2006

Journal of Health Economics

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Section: Information Seekingmentioning

confidence: 99%

The effect of quality information on consumer health plan switching: Evidence from the Buyers Health Care Action Group

Abraham

Feldman

Carlin

et al. 2006

Journal of Health Economics

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“…La construcción de este índice de reputación considera como atributos medidas de resultado en calidad asistencial y en seguridad del paciente, la percepción del paciente (satisfacción) y de los ciudadanos (confianza), actuaciones para mitigar el impacto ambiental, buenas prácticas de gestión económica y de personal y la capacidad del hospital para la investigación e innovación. La difusión de estas evaluaciones entre la población se espera que tenga un efecto beneficioso en la mejora de la calidad asistencial 3,[24][25][26][27] , aunque existen dudas sobre la mejor forma de llevar a cabo esta difusión para no generar confusión entre los ciudadanos 19,28 . En este estudio han participado profesionales de la gestión, calidad y seguridad de las instituciones sanitarias de nuestro país, propiciándose un consenso sobre la estructura recomendable para elaborar un índice reputación de los hospitales.…”

Section: Discussionunclassified

La reputación de los hospitales españoles: bases para el desarrollo de un índice de reputación de los hospitales

Mira

Lorenzo

Navarro

et al. 2015

Anales Sis San Navarra

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resuMenFundamento. La reputación de los centros sanitarios se relaciona con: mayor predilección de los usuarios por obtener sus servicios, mejores resultados clínicos y mayor calidad asistencial y potencial para atraer a profesionales con talento. La reputación se ha evaluado mediante índices y escalas. El objetivo de este estudio es analizar los atributos que debería reunir un índice de reputación para los hospitales españoles. Método y materiales. Estudio basado en técnicas cualitativas de búsqueda de consenso (técnica del grupo nominal + técnica Delphi).resultados. Se identificaron cuatro dimensiones que estructuran el índice de reputación: calidad de la asistencia, comportamiento ético, credibilidad/confianza e innovación e investigación biomédica que a su vez se subdividen en 12 componentes en total.conclusiones. En la construcción de un índice de reputación debería considerarse la combinación de datos objetivos (p.ej. resultados en calidad y seguridad) con otros de carácter subjetivo (p.ej. satisfacción de los pacientes). Futuros estudios deberían ir en la línea de validar los estándares de referencia para construir un índice de reputación para hospitales.Palabras clave. Hospital. Relación paciente-hospital. Centro sanitario. Identidad social. Estándar de resultado. aBstractBackground. The reputation of the health centers is associated with: greater user preference in obtaining their services, better clinical outcomes and higher care quality and potential for attracting talented professionals. Reputation was evaluated using indexes and scales. The aim of this study is to analyze the attributes that should be gathered in a reputation index for Spanish hospitals.

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“…A number of previous studies 2- 6 have shown that publicising performance information on health plans or hospitals had only a limited effect on consumer choice. We believe that the key reasons for our positive findings are (1) the physician specific information was easy to understand and (2) the people had the freedom to make such choices.…”

Section: Discussionmentioning

confidence: 99%

“…While efforts to release hospital performance data to the public have been made in the last decade in the US and UK, 1 recent reviews and studies suggest that the public release of hospital performance data has had only a limited impact on the selection of physicians, hospitals, and healthcare plans by consumers. [2][3][4][5][6] Results from field surveys of insurance beneficiaries also show that only a small proportion of the respondents used the released information to aid in decision making. [7][8][9] There are two possible explanations for this-a lack of familiarity of consumers with comparative healthcare quality information 7 10 and a limited number of providers from which they can choose.…”

mentioning

confidence: 99%

Physician performance information and consumer choice: a survey of subjects with the freedom to choose between doctors

Cheng

2004

Quality and Safety in Health Care

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Background: Increasing efforts have been made to provide information to help consumers to select a healthcare provider, but the public release of hospital performance data has had only a limited impact on consumer choice. Objectives: To understand the experience of consumers in searching for physician performance information and to investigate the potential impact on their propensity to change doctors if hypothetically provided with physician specific performance information. Design: A nationwide telephone interview survey using a structured questionnaire. Setting: The survey was conducted in Taiwan, a country with a universal health insurance programme where residents are free to choose between physicians for any medical consultation. Participants: 4015 adults aged over 20 years contacted by random digit dialling telephone calls. Main outcome measures: Subjects were asked (1) if they have ever compared the quality of care provided by physicians in their area; (2) if they would consult a performance report if it was available; and (3) if they would change doctors on the basis of information provided in the report.Results: Approximately half the subjects had made comparisons between doctors; 73% stated that they would consult a performance report if it was available, and 77% were prepared to change doctors if their doctor performed badly in the report. Conclusions: Providing physician specific performance reports to the public may be viewed favourably by consumers of health care and have a significant impact on physician selection and hence quality improvement.

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Consumer Responses to Health Plan Report Cards in Two Markets

Abstract: Although the 2 samples differed markedly, their responses to report cards were similar. Exposure and helpfulness were related more to employee preferences for the type of information than to their health care decision needs.

Cited by 20 publications

References 10 publications

The effect of quality information on consumer health plan switching: Evidence from the Buyers Health Care Action Group

The effect of quality information on consumer health plan switching: Evidence from the Buyers Health Care Action Group

La reputación de los hospitales españoles: bases para el desarrollo de un índice de reputación de los hospitales

Physician performance information and consumer choice: a survey of subjects with the freedom to choose between doctors

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