2009
DOI: 10.1108/17505930910985134
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Consumers' perceptions: an analytical study of influence of consumer emotions and response

Abstract: PurposeCompanies are increasingly attempting to offer customers an experience of availability range, affordable cost, shopping convenience, and ambience. The purpose of this paper is to determine the impact of salesperson behavior on motivation, cognition, emotions, and responses of the consumers and to identify different responses to sales interaction according to their different perceptions. The purpose of this paper is to address the role of salesperson behavior and motivation mind‐set during the interactiv… Show more

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Cited by 10 publications
(6 citation statements)
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“…Further, the study conducted in Rasht during autumn and winter revealed that new product knowledge had an impact on impulse buying behaviour to create buying intention (Abbasi, 2017). Similarly, the customers' knowledge on products are critical factor for impulse buying behaviour as well as impulse buying intention (Harmancioglu et al, 2009;Kapoor & Kulshrestha, 2009).…”
Section: New Product Knowledgementioning
confidence: 99%
“…Further, the study conducted in Rasht during autumn and winter revealed that new product knowledge had an impact on impulse buying behaviour to create buying intention (Abbasi, 2017). Similarly, the customers' knowledge on products are critical factor for impulse buying behaviour as well as impulse buying intention (Harmancioglu et al, 2009;Kapoor & Kulshrestha, 2009).…”
Section: New Product Knowledgementioning
confidence: 99%
“…Emotion is the mental state that arises from evaluating events or thoughts of oneself (Wong & Bagozzi, 2005). Emotion can be positive or negative, which affects the consumer decision-making process (Avinash & Chinmaya, 2009;Scheier & Carver, 1988). Positive emotions relevant to the store may also affect the impulsive buying process.…”
Section: Internal Stimuli and The Impact On Impulse Buyingmentioning
confidence: 99%
“…Buyers' behavior refers to the behaviors that consumers display in searching in formations for purchasing, using, evaluating, and disposing of products and services that they expect will satisfy their needs (Awale, 2017). In the context of Nepal, companies/firms are increasingly attempting to offer customers an experience of availability range, affordable cost, shopping conveniences, and ambience (Kapoor & Kulshrestha, 2009).…”
Section: Introductionmentioning
confidence: 99%