2015
DOI: 10.1007/s10551-015-2742-x
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Consumers’ Responses to Corporate Social Responsibility Initiatives: The Mediating Role of Consumer–Company Identification

Abstract: In order to explore the mechanism of consumer responses to corporate social responsibility (CSR), this paper constructs a research framework including CSR, consumer-company identification (CCI), consumer responses, and fit, and tests the framework using a scenequestionnaire survey. Empirical results demonstrate that CSR not only has positive influence on consumer purchase intention, recommend intention, and loyalty directly, but also has indirect positive influence on consumer purchase intention and recommend … Show more

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Cited by 156 publications
(155 citation statements)
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“…By confirming the research hypotheses, findings are also consistent with previous investigations that show the positive influence of CSR on consumers purchase intention and brand loyalty (Deng & Xu, 2017). Moreover, the empirical results of the study are in line with earlier analyses that highlight how the perceived corporate social responsibility has a significant and positive relationship with the work environment in terms of attraction and retention of higher quality employees (Greening & Turban, 2000), job satisfaction and organizational commitment (Asrar-ul-Haq, Kuchinke & Iqbal, 2017).…”
Section: Discussionsupporting
confidence: 90%
“…By confirming the research hypotheses, findings are also consistent with previous investigations that show the positive influence of CSR on consumers purchase intention and brand loyalty (Deng & Xu, 2017). Moreover, the empirical results of the study are in line with earlier analyses that highlight how the perceived corporate social responsibility has a significant and positive relationship with the work environment in terms of attraction and retention of higher quality employees (Greening & Turban, 2000), job satisfaction and organizational commitment (Asrar-ul-Haq, Kuchinke & Iqbal, 2017).…”
Section: Discussionsupporting
confidence: 90%
“…The consumers get the knowledge and awareness of the brands and not of the company. An example of the company, such as the Nice Company in China [10]. The company deals will enable a lot of staff including the washing detergents and body lotions.…”
Section: Resultsmentioning
confidence: 99%
“…This implies that consumers are not socially responsible. In reality, there usually exist some socially responsible consumers [50,51]. Thus, it is worth extending our model to capture this consumer heterogeneity in terms of CSR preference.…”
Section: Discussionmentioning
confidence: 99%