When consumers shop, the flooring underfoot can prompt bodily sensations-a sense of comfort from soft carpeting or fatigue from hard tile flooring. Like moods, such bodily sensations may foster context effects on the products shoppers observe. However, whereas moods prompt only assimilation effects, we demonstrate that consumers' bodily sensations can produce either assimilation, contrast, or no context effects. Further, consumers' viewing distance from a product can determine the direction of such effects. Evidence attests that these effects are (a) prompted by bodily sensations, not conceptual knowledge, (b) rather limited in scope, and (c) reversible in direction under certain circumstances.
Shopping can be an active and often fatiguing exercise. Shoppers frequently walk more than a mile during shopping expeditions, traversing parking lots, walkways, and mall atriums. When venturing inside stores, they often approach and assess merchandise, sometimes viewing it from afar to gauge its overall appearance but at other times hovering close to goods to explore their details. Moreover, as shoppers engage in such activities, they often are exposed to any number of elements that can stimulate physical bodily sensations. These include not only sensory stimuli in the broader retail environment (e.g., odors, temperature) but also tactile properties of the very flooring on which they stand. Such flooring can range from hard, leg-fatiguing surfaces like tile to plush, comfort-inducing carpeting (Cham and Redfern 2001).