Continuous intention to use mobile money (MM) services: Driving factors among small and medium-sized tourism and hospitality enterprises (SMTHEs)

Dayour, Frederick; Adongo, Charles Atanga; Agyeiwaah, Elizabeth

doi:10.1080/23322373.2020.1753495

Cited by 17 publications

(12 citation statements)

References 57 publications

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“…The current study presented the direct and indirect association of hedonic motivation, continuance intention and actual usage of ITCs in the context of the restaurant industry of USA. The results negate the direct association between hedonic motivation and continuance intention, which is inconsistent with earlier research investigations [112][113][114][115]. Insignificant relation between hedonic motivation and continuance intention is might be associated with the technology tools used at workplace for the task performance which are not enough user-friendly or not suitable for the common use in routine life.…”

Section: Discussioncontrasting

confidence: 83%

Extending the Role of Technology Continuance Theory and Task Technology Fit with Pre-Technology Adoption and Post-Technology Adoption Behaviors

Naz¹,

Akbar²,

Poulová³

et al. 2021

Preprint

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The development in information technology has played an influential role in transforming the restaurant industry services. Therefore, this research’s main agenda is to investigate factors that motivate employees to adopt and continue using information technology services by integrating two famous information system (IS) theories, namely, task technology fit (TTF) and technology continuance theory (TCT). The extant integrative perspective model details the cause-effect relationship between technology adoption and continuance intention. The positivist paradigm forms the basis of this research design, and the approach followed is quantitative research. Using the stratified random sampling technique, the empirical data was collected from 417 restaurant industry employees in the US (United States) on a five-point Likert scale. The PLS-SEM technique was utilized to analyze data while using Smart PLS 3 because of its suitability and wider application currently in the hospitality sector. Results suggest that the recently developed integrated technology continuance research model has considerable influence on predicting pre- and post-adoption behavior with continuance intention for technology usage within the restaurant industry. All hypotheses were found significant except one for the direct association of hedonic motivation and continuance intention of technology adoption. Moreover, the results revealed that factors like perceived security & information privacy and assisting conditions were the most important factors in determining the usage of information technology with continuance intention. Unlike previous research studies that focus majorly only on issues before adoption of informational technology usage, the current focus on investigating continuance intention toward information technology usage by focusing on factors that can also boost post-adoption behavior and pre-adoption usage information technology.

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Section: Discussioncontrasting

confidence: 83%

Extending the Role of Technology Continuance Theory and Task Technology Fit with Pre-Technology Adoption and Post-Technology Adoption Behaviors

Naz¹,

Akbar²,

Poulová³

et al. 2021

Preprint

View full text Add to dashboard Cite

show abstract

“…Their reviews led to the rewording of some of the questions for clarity and coherence. The decision to reword any of the measures was based on agreement among majority of the reviewers, which in the current study is at least three of the reviewers (Dayour et al , 2020). In furtherance to this, a pre-test was conducted with 30 hotel staff in Cape Coast before the main data collection to re-affirm the clarity and coherence of the questions.…”

Section: Methodsmentioning

confidence: 99%

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry

Amissah

Blankson-Stiles-Ocran

Mensah

2021

JHTI

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Purpose The purpose of this paper is to investigate the effect of emotional labour on frontline employees' emotional exhaustion and job satisfaction within the hotel industry. Design/methodology/approach The quantitative research approach was employed by administering questionnaires to 205 frontline employees from 16 luxury hotels in the Accra Metropolis, out of which 194 questionnaires were retrieved and analysed. Findings The results showed that surface acting was positively associated with emotional exhaustion, while deep and genuine acting were negatively associated with emotional exhaustion. In addition, both deep and genuine acting related positively with job satisfaction, while surface acting was negatively associated with job satisfaction. Research limitations/implications A lackadaisical attitude from hotel management and employees towards data collection was encountered. Also, the study area had very few upscale hotels, making the sample for the study relatively small. Further, since this study was taken from the African perspective, readers should be mindful of generalisation of the results. Originality/value This paper is one of the pioneers to have assessed the relationships between emotional labour, job satisfaction and emotional exhaustion in the African hospitality context. The study contributes to hospitality management literature by explaining how the acting strategies of emotional labour affect frontline employees in the hotel industry. A better understanding of emotional labour will help both management and frontline employees to employ the appropriate acting strategy in any given situation they encounter in the course of their service delivery, to reduce the emotional drain they face in handling especially difficult customers and to increase frontline employees' job satisfaction.

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“…Dayour et al [ 40 ] discussed the antecedents of continuous mobile money usage by small and medium tourism and hospitality enterprises through their study. They found that technology-related factors like effort expectancy, performance expectancy, technology risk, and price; personal factors like habit, hedonic motivation, and awareness; and external factors like infrastructure are the factors that influence continuous use.…”

Section: Thematic Analysismentioning

confidence: 99%

Small businesses and FinTech: a systematic review and future directions

Sharma

Ilavarasan

Karanasios

2023

Electron Commer Res

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Small businesses are significant to any economy from the perspective of employment and contribution to the national gross domestic product. Despite their significance, small businesses continue to face various unresolved challenges. Recent technological innovations in finance, collectively called FinTech, seem to address some challenges. FinTech-led business models like crowdfunding, peer-to-peer lending, invoice trading, mobile wallets and payments, and platform-driven supply chain finance are altering the ecosystem for small businesses. Though there have been efforts, insights on how small businesses have responded to the opportunities of FinTech appear to be limited. To address this, we conducted a systematic and cross-discipline literature review of 103 journal articles published between 2008 to 2023 on small businesses and FinTech. Four conceptual themes emerge from the analysis: usage of FinTech services (payment and financial), and impact of FinTech services (payment and financial) on small businesses. The paper articulates areas for future research. Supplementary Information The online version contains supplementary material available at 10.1007/s10660-023-09705-5.

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Continuous intention to use mobile money (MM) services: Driving factors among small and medium-sized tourism and hospitality enterprises (SMTHEs)

Cited by 17 publications

References 57 publications

Extending the Role of Technology Continuance Theory and Task Technology Fit with Pre-Technology Adoption and Post-Technology Adoption Behaviors

Extending the Role of Technology Continuance Theory and Task Technology Fit with Pre-Technology Adoption and Post-Technology Adoption Behaviors

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry

Small businesses and FinTech: a systematic review and future directions

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