Contract Clarity and Usability through Visualization

Haapio, Helena

doi:10.1007/978-1-4471-4303-1_4

Cited by 7 publications

(1 citation statement)

References 11 publications

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“…Proactive law and contracting scholars focus especially on improving business-to-business or business-to-government contractual documents and practices in order to prevent disputes and secure business success for both parties (Haapio & Siedel, 2013, p. 6). Proactive law opposes the narrow view that contracts matter only to lawyers and, in case of disputes, judges (Barton, Berger-Walliser, & Haapio, 2013; Barton, Haapio, & Borisova, 2015; Haapio, 2013a; Kim, 2013; Pohjonen & Koskelainen, 2012). Conversely, it calls for simpler, clearer, human-centered contracts that both business managers and consumers should be able to understand.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Flowcharts, Swimlanes, and Timelines

Passera

2017

Journal of Business and Technical Communication

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Government-published documents often fail to communicate clearly—not only with citizens but also with professional readers such as civil servants. Visual or multimodal approaches remain rare. This is a particularly unhelpful practice in regard to legal–bureaucratic instructions (e.g., contracts, rules, policies), which exist to guide compliant behavior. This study explores the development and experimental evaluation of a diagrammatic guide of terms and conditions for public procurement that is addressed to civil servants. Results show that the diagrammatic format, compared to prose, significantly enhances comprehension accuracy and answering speed and is perceived as more appealing and functional by users.

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Section: Theoretical Backgroundmentioning

confidence: 99%