QUALITY IMPROVEMENT is increasingly important
for health care organisations both nation-wide
and internationally. There is greater recognition
of both the variances in patient care and the gaps
between evidence-based research and current
practice. At the same time, demand, not only for
the quantity of services, but for higher quality
services, continues to grow. Realising this, most
major hospitals across Australia are initiating the
redesign of hospital processes in order to maximise
the timeliness and quality of patient care.
But changing a process does not always result in
an improvement.1,2 For this reason, a key component
of any quality improvement effort is the
robust measurement, analysis, and interpretation
of appropriate clinical outcomes and processes,
to ensure beneficial changes occur.