“…However, empirical studies of collective labour disputes in the region show that not only are collective labour disputes often resolved outside formal channels but also that ‘non-state’ norms exert an important influence. In Vietnam, for example, scholars have argued that, in response to public expectations that they act in accordance with values of empathy and compassion (tinh cam) , Vietnamese officials at the provincial and district levels apply the law flexibly and respond to collective labour disputes in ways not anticipated by the formal collective labour dispute resolution system (Nguyen, 2021). Nguyen has shown how, in the case of a dispute at Texwell Vina in Đồng Nai Province, state authorities responded to demands by workers on their employer for unpaid bonuses, wages and superannuation benefits by providing gifts and financial aid, as well as assistance with new job opportunities (Nguyen, 2021).…”