Corporate performance of ICT‐enabled business process re‐engineering

Lee, Ya‐Ching; Chu, Pin‐Yu; Tseng, Hsien-Lee

doi:10.1108/02635571111137287

Cited by 40 publications

(36 citation statements)

References 62 publications

(96 reference statements)

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“…The separation strategy is selected to respond the specific requirements of the unique channel, whereas an integrated approach is taken to provide the economies of scale and reduce operational costs (Gallino & Moreno, 2014;Jeanpert & Pache, 2016). Authors Lee, Chu & Tseng (2011) reveal that an increase in the application of e-commerce technologies is dependent on labour productivity payoffs perspectives.…”

Section: An Integrated View Of E-commerce Researchmentioning

confidence: 99%

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Cash-Flow Model for Efficiency Evaluation in Multinational Trade Enterprises Applying E-Commerce

Burinskas

Burinskienė

2019

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In this study, the authors have investigated e-commerce in the activity of multinational trade enterprises (MNTEs) and highlighted the main differences between online and offline trade. Many studies are focusing on the application of e-commerce technologies but not on providing efficiency evaluation tool helping to identify how e-commerce technologies change trade business and propose its application in MNTEs. This research aims to provide the cash-flow model for an economic evaluation of investment and operations of e-commerce and traditional trade and the practical application of the model in MNTEs. To achieve this objective, the authors have proposed a cash-flow model useful for efficiency evaluation and its practical application. According to the case study analysis, trade enterprises which apply e-commerce technologies have approximately 3.7 times fewer employees and 3.1 times fewer investments in long-term tangible assets than other trade enterprises. However, MNTEs performing online business have 5.1 times fewer employees than MNTEs operating in offline. Of course, these numbers depend significantly on business size and the economies of scale. The study consists of three parts. In the first one, the paper discloses trade business changes determined by the investments into e-commerce. These results are presented on multinational and national business and disclose how actively multinational enterprises (the Mother Companies and their branches) and national ones invest in e-commerce. In the second part, the new cash-flow model is used for efficiency evaluation when trade firms practice e-commerce technologies. In the third part of this paper, the practical application of the model was delivered. Herein several trade MNTEs with and without e-commerce technologies are compared.

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Section: An Integrated View Of E-commerce Researchmentioning

confidence: 99%

“…Buckley (2016) highlights the role of BPR to the competitiveness of MNTEs. Global operations are cost-oriented with a primary focus to increase economies of scale maximally, reduce duplication to a minimum, and gain efficiency (Lee, Chu & Tseng, 2011).…”

Section: Theories Description Link With This Studymentioning

confidence: 99%

Cash-Flow Model for Efficiency Evaluation in Multinational Trade Enterprises Applying E-Commerce

Burinskas

Burinskienė

2019

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“…According to Lee et al (2011), the proper internal and external organisational motivations should exist in order that the new technology adoption leads to successful results. Davenport and James (1990) have set their own goals for the improvement of the business processes based on new technologies for the implementation of their strategies.…”

Section: Literature Reviewmentioning

confidence: 99%

Strategic development and business process automation networks in Greek tele-companies

Katsonis

Sfakianakis

Myloni

2018

JIBED

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Strategic development is a basis of operations for every organisation and illustrates the way that each organisation operates and competes in the market place. The multiple strategic options and their evaluation are part of the management process of a telecommunications company, and they aim to maximise the effectiveness of the organisation and improve its competitive position. The different perspectives of higher and middle management employees regarding the use and the usefulness of such strategies have to be taken into account and an extra effort should be made in order to align those perspectives and increase the consistency of the organisational practices. The current study aims to detect any possible gaps and issues on the perceptions of higher and middle management employees and to suggest possible and necessary actions that can ensure the effectiveness of the application of management strategies and their effect on strategic development.

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“…The globalization of markets and production has enhanced the propensity of the actors operating in the hospitality business sector to adopt e-mail technology that enables their guests to book and/or to pay for a stay, thus bypassing travel agencies. Still there are large variations in the use of this interface across hotels categories [16]. There can be significant dissimilarities in the response time when using e-mail to communicate with customers.…”

Section: Introductionmentioning

confidence: 99%

Technology-Based Service Encounter—A Study of the Use of E-Mail as a Booking Tool in Hotels

Osarenkhoe

Byarugaba²,

Birungi³

et al. 2014

JSSM

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Highlighted in this paper, is the extent to which a technological interface that enables customers to produce a service outcome, independent of direct service-employee involvement, is used by hotels of various categories in France. Extant literature has, to date, devoted more attention to the use of interpersonal buyer-seller interactions in the process of creating service outcomes. This paper aims to fill this void by contributing to existing knowledge on customer interactions with technologybased self-service delivery options. An exhaustive sample of 240 hotels located across 120 cities in France constituted the empirical setting. A one-way ANOVA that tested differences between means was used to assess the impact of hotel category (independent variable) on response time (dependent variable) among hotels in France. The findings show that there is significant dissimilarity in responsiveness across the hotel categories. A major implication of these findings for management is that the speed with which enquiries from current and potential customers are responded to is most likely a prelude to providing good quality technology-based buyer-seller interactions to create positive service outcomes using the Internet/e-mail. Major concepts in customer relationship management include the response speed of firms to questions and problems during the service encounter. The main contribution of this study is that it builds on existing literature on interpersonal and technological interfaces.

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Corporate performance of ICT‐enabled business process re‐engineering

Cited by 40 publications

References 62 publications

Cash-Flow Model for Efficiency Evaluation in Multinational Trade Enterprises Applying E-Commerce

Cash-Flow Model for Efficiency Evaluation in Multinational Trade Enterprises Applying E-Commerce

Strategic development and business process automation networks in Greek tele-companies

Technology-Based Service Encounter—A Study of the Use of E-Mail as a Booking Tool in Hotels

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