Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers' perspectives

Corporate Social Responsibility as a Strategic Means to Attract Foreign Investment: Evidence from Korea

“…Zasuwa [23] also found that CSR activities reinforce consumers' beliefs that the firm is reliable and trustworthy, thereby contributing to building a better corporate reputation. By focusing on the hotel industry, Kim and Kim [24] corroborated that the involvement in CSR contributes to a better reputation through customer satisfaction and trust [45,46]. Consistent with Kim and Kim's [24] argument, Kim et al [25] highlighted that how customers perceive a firm's CSR activities can lead to the firm's corporate reputation because it can entail a strong corporate brand trust.…”

Does Customer Loyalty Depend on Corporate Social Responsibility?

“…A socially responsible company should strive to make profits, obey the law, be ethical, and be a good corporate citizen (Carroll, 1991, p. 43). This kind of CSR definition is known as the pyramid of CSR, and it is very accepted among researchers in this field and the most frequently cited in domestic and foreign literature (García de los Salmones, Herrero, & Rodríguez del Bosque, 2005;Ivanović-Đukić, 2011;Lee, Park, Rapert & Newman, 2012;Park, Lee & Kim, 2014;Perez, García de los Salmones, & Rodríguez del Bosque, 2012;Srbljinović, 2012), which is why this research is based on this definition of CSR. Some authors have suggested a different order in Carroll's pyramid due to different cultural, historical, and religious traditions (Crane, Matten, & Spence, 2006;Visser, 2006).…”

“…Society expects companies to fulfill their economic responsibility with respect to laws and regulations as defined by the authorities (Park et al, 2014), which is why legal responsibility is the next level in the pyramid of CSR. The pyramid highlights the historical development of CSR dimensions, but before everything, economic and legal responsibility are accomplished at the same time.…”

“…Companies are expected and required to comply with laws and regulations as a condition of operating (Carroll, 2016, p. 3). Disrespect of the law and regulations has a negative influence on customers' attitudes toward the company and the company's reputation, and the company's sales could be significantly reduced (Park et al, 2014).…”

The Communication Effectiveness of Scientist-Stakeholder Partnerships Addressing Agriculture and Natural Resources Issues: A Citation Analysis of the Florida Water and Climate Alliance

“…A good reputation is one of the most valuable intangible assets for a self-directed group to succeed in communicating effectively to its audiences (Park, Lee & Kim, 2014). Organizations with a good reputation reduce stakeholder uncertainty about organizational performance, reinforce competitive advantage, and enhance their organizational image to the public (Vidaver-Cohen, 2007).…”