Corporate social responsibility and firm performance in the airline industry: The moderating role of oil prices

Identifying Strategic Factors of the Implantation CSR in the Airline Industry: The Case of Asia-Pacific Airlines

“…According to Saeidi [55], an enhanced reputation and a competitive advantage are consequences of increased customer satisfaction after engaging in CSR. Thus, a clear CSR strategy is a good approach in constructing brand image [26]. …”

“…The reasons for this include the industry's contributions to climate change and the fact that airlines have several characteristics similar to those of manufacturing industries: intense regulation, high entry barriers, high capital costs, and tendencies toward oligopolies [25]. At present, studies on the CSR of the airline industry is more focused on cost assessment [18], benefits quantitative assessment [3,26,27], CSR motivations [25] and CSR reporting [28,29], but less on CSR strategic factors.…”

Does size matter? Corporate social responsibility and firm performance in the restaurant industry

“…In addition, researchers have started to notice that moderating variables could play a potential role in the relationship between CSR and CFP. For example, because consumer discretionary expenditures, which are highly sensitive to economy status, exert significant influence on service industries such as restaurants and airlines (e.g., Singal, 2014), economic conditions (Lee et al, 2013a) and oil prices (Lee et al, 2013b) could moderate the relationship between CSR and CFP.…”

Synergy of corporate social responsibility and service quality for airlines: The moderating role of carrier type

“…Scholars further categorized these dimensions whether or not they relate to operational activities. For instance, Lee et al (2013) defined nonoperational dimensions of environment, human rights, community, and diversity; whereas, operational dimensions include employees, products, and corporate governance.…”