Corporate Social Responsibility, Customer Satisfaction, and Customer Loyalty in Banking Institutions: A Literature Review

The role of corporate governance structures in mediating the relationship between external supervision, credit appraisal measurement, capital adequacy, and performance of commercial banks in Nepal

“…Our analysis indicates a significant mediating role of corporate governance structures and mechanisms between these factors (Std Beta = 0.061, p = 0.003). These findings are consistent with the research of Kartsonakis [ 31 ] and emphasize the paramount importance of sound governance practices in shaping the relationship between capital adequacy and bank performance.…”

“…Our results confirm this relationship (Std Beta = 0.076, p = 0.000). The mediating role of corporate governance structure between external supervision and performance is consistent with Kartsonakis [ 31 ], who found that strong governance practices are associated with higher credit ratings. This reinforces the importance of governance in enhancing bank performance, especially in the presence of external supervisory measures.…”

“…Kartsonakis [ 31 ] conducted an in-depth analysis of how board governance impacts credit ratings within banking institutions. Findings indicated that strong governance, including independence and expertise of board members, was associated with higher credit ratings.…”

“…Strong governance mechanisms, including risk management frameworks and internal controls, are critical to maintaining optimal capital levels while optimizing the allocation and utilization of resources [ 30 ]. The mediating role of corporate governance structures between capital adequacy and firm financial performance refers to how governance practices influence the relationship between capital adequacy and firm financial performance, acting as a mediator by shaping capital adequacy’s impact on firm performance [ 31 ].…”

“…Kartsonakis [ 31 ] research investigated the relationship between capital adequacy and bank financial performance, specifically examining how corporate governance plays out within banking. Findings indicated that strong corporate governance practices, including independent board oversight and risk management mechanisms, mediated capital adequacy and bank financial performance [ 35 ].…”