Corporate social responsibility of business as a factor of regional development

Voronkova, Olga Yuryevna; Melnik, Margarita V.; Nikitochkina, Yulia V.; Tchuykova, Nadezhda M.; Davidyants, Alla A.; Титова, С. В.

doi:10.9770/jesi.2020.7.3(47)

Cited by 9 publications

(6 citation statements)

References 21 publications

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“…(United Nations, 2019:2). The scope and the ambitions of the new "Agenda 2030" of the global community have grown dramatically, as well with the Millennium Development Goals (SDGS) are duplicated in comparison with the Millennium Development Goals (2000)(2001)(2002)(2003)(2004)(2005)(2006)(2007)(2008)(2009)(2010)(2011)(2012)(2013)(2014)(2015), because it contains almost ten times more objectives and five times more indicators (Voronkova, 2020).…”

Section: Entrepreneurship and Sustainability Issuesmentioning

confidence: 99%

Relevance and social responsibility of sustainable university organizations: analysis from the perspective of endogenous capacities

Velazco¹,

Ripoll²,

Hernández³

2020

JESI

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The university social relevance is the effective management of the academic functions in a committed way, from which it analyzes, studies, and investigates the problems, needs, requirements of the social environment to identify, characterize, rank them. And a model social action to the research, teaching, extension, and training of professionals, consistent with social needs, linked to the realities of the various contexts of human performance that neo university organizations, rescuing sustainability with human development and socioeconomic, involving the creative potentials and indigenous innovations of society. To coexistence between community and university in favor of endogenous growth is required, conceived as the leverage from the social and organizational strengths of the human conglomerate in reference, which promote; quality of life and sustainable human progress. Consequently, the purpose of this dissertation is limited to carrying out an analysis of the relevance and social responsibility of sustainable university organizations from the endogenous perspective. From the qualitative, interpretive, and hermeneutical paradigm, the categories of analysis are reviewed, to conclude; that the university theoretically approaches endogenous development. However, it is necessary to generate links of structural-organizational configuration within the educational institutions that involve processes related to their sustainability over time and their impacts.

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Section: Entrepreneurship and Sustainability Issuesmentioning

confidence: 99%

Relevance and social responsibility of sustainable university organizations: analysis from the perspective of endogenous capacities

Velazco¹,

Ripoll²,

Hernández³

2020

JESI

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“…Recently, sustainability has been regarded as the most important feature for the global business community [22]. Then, sustainability can be identified as the measurement tools to ensure that a product or system can work continuously throughout its lifecycle while having the least amount of business impact [23].…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Sustainable Brand Equity on Customer Satisfaction and Customer Loyalty Using Customer Trust as Mediation Variable

Dananjoyo,

Udin

2023

IJSDP

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The primary goal of this study is to experimentally examine the mediating role of customer trust in the impact of sustainable brand equity on customer satisfaction and customer loyalty. We employed a quantitative methodology and designed a survey questionnaire to measure sustainable brand equity. The survey was administered to 220 construction material retailers in Jakarta, Indonesia. Our investigation focuses on how antecedents of sustainable brand equity influence customer perceptions of satisfaction and loyalty in the retail trade for building materials. We used structural equation modeling (SEM) in AMOS version 26 for the analysis. Our findings demonstrate that antecedents of sustainable brand equity (such as brand awareness, brand identification, physical quality, staff behavior, lifestyle congruence, and ideal self-congruence) directly and significantly influence customer trust. In turn, customer trust directly and significantly influences customer satisfaction and loyalty. Interestingly, while customer trust does not impact customer loyalty, customer satisfaction does, with a strong influence. Hence, customer loyalty is greatly affected by customer satisfaction. This study's significance lies in demonstrating how the development of sustainable brand equity affects trust, satisfaction, and loyalty among building material retailers. The emergence of customer trust as a mediator between sustainable brand equity, customer satisfaction, and customer loyalty forms the focal point of this study.

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“…Lately, sustainability considered as the most important feature for business community across the world [27]. Then, sustainability can be identified as the measurement tools to ensure a product or system able to work continuously in their lifecycle with the lowest level of business impact [28].…”

Section: Sustainabilitymentioning

confidence: 99%

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

Dananjoyo¹,

Cahaya²,

Udin³

2022

IJSDP

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The aim of this study is to investigate and observe the effect of (1) sustainable service quality on sustainable construction, reliability, assurance, tangible, empathy, responsiveness, customer satisfaction, customer loyalty; (2) customer satisfaction on customer loyalty; and (3) customer satisfaction in mediating the relationship between sustainable service quality and customer loyalty. The investigation of sustainable service quality employed a survey for homeowner from sixty-three housing developer which listed in Indonesia Stock Exchange. This study will use a quantitative approach, where the research data that has been collected will be processed and examined using structural equation modeling (SEM) based on AMOS version 26. There are 215 homeowners assessed for this study. The results of this study revealed that Sustainable Service Quality elements namely sustainability construction, reliability, assurance, tangible, empathy, responsiveness significantly and directly influence customer satisfaction. In addition, customer satisfaction significantly influences customer loyalty. Finally, the significant of this study is to prove that the implementation of sustainability construction and service quality affecting homeowners’ satisfaction and loyalty.

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Corporate social responsibility of business as a factor of regional development

Cited by 9 publications

References 21 publications

Relevance and social responsibility of sustainable university organizations: analysis from the perspective of endogenous capacities

Relevance and social responsibility of sustainable university organizations: analysis from the perspective of endogenous capacities

The Effect of Sustainable Brand Equity on Customer Satisfaction and Customer Loyalty Using Customer Trust as Mediation Variable

The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

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