2020
DOI: 10.1037/tra0000855
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COVID-19 has united patients and providers against institutional betrayal in health care: A battle to be heard, believed, and protected.

Abstract: In this commentary, researchers, health care consumers, and medical providers reflect on institutional betrayal during the COVID-19 pandemic in American and Canadian health care systems. Examples of institutional betrayal experienced by patients and their family members, as well as medical providers, are described. Although such examples may be more evident to the general public during the current pandemic, they do not represent new problems.

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Cited by 20 publications
(19 citation statements)
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“…In addition, it is known to exacerbate various psychopathological reactions to adversity and trauma, such as anxiety, depression, and posttraumatic stress disorder (33,34). In the context of the COVID-19 crisis, the subject of institutional betrayal is now beginning to be discussed in regards to medical systems, both because of a lack of adequate provision of care for patients as well as the failure to provide sufficient personal protective equipment to health care staff (35,36). In the current project, perceived institutional betrayal refers to people's lack of trust in the local government and healthcare institutions to protect against the virus (i.e., the level to which participants felt that these institutions took inadequate action to protect personal and public health and wellbeing).…”
Section: Introductionmentioning
confidence: 99%
“…In addition, it is known to exacerbate various psychopathological reactions to adversity and trauma, such as anxiety, depression, and posttraumatic stress disorder (33,34). In the context of the COVID-19 crisis, the subject of institutional betrayal is now beginning to be discussed in regards to medical systems, both because of a lack of adequate provision of care for patients as well as the failure to provide sufficient personal protective equipment to health care staff (35,36). In the current project, perceived institutional betrayal refers to people's lack of trust in the local government and healthcare institutions to protect against the virus (i.e., the level to which participants felt that these institutions took inadequate action to protect personal and public health and wellbeing).…”
Section: Introductionmentioning
confidence: 99%
“…11,17 Betrayal likely intensifies the stress of providing care with increased negative effects on well-being such as sadness, depression, anger, and burnout. 7 Coping with the stress is disrupted, which could impact the professional commitment. Likewise, healthcare professionals who experience institutional betrayal might even consider leaving the profession altogether.…”
Section: Attributes Of the Phenomenonmentioning
confidence: 99%
“…6 Institutional betrayal during the COVID-19 pandemic has been suggested as an issue for those who feel trust in their employer was violated by insufficient personnel, safety precautions, and resources, particularly in care of the most vulnerable such as nursing home residents and patients with disabilities. 7 Betrayal has also been used to describe the cultivation of a negative work environment. This could stem from lack of fulfillment of expectations.…”
Section: Definitions and Use Of The Conceptmentioning
confidence: 99%
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