“…The difficulties experienced by people obligated to provide professional help during the pandemic are also evidenced by the growing negative attitudes within this group towards the beneficiaries and/or colleagues of this same profession. Literature concerned with aid services provided during the COVID-19 pandemic lists significant sources of the quality decrease of such support, these include (Glac & Zdebska 2020;Krawczyk-Wasilewska 2020;Mańkowska 2020;Ozga et al Al. 2020): a) no clear legal provisions for the fulfillment of extended obligations; b) information chaos; c) indolence on the part of decision-makers; d) the behavior of superiors, dominated by decision-making instability, pushing for the performance of more tasks without additional pay and/or sufficient protection of employees' health, lack of respect in the manner of dealing with subordinates; e) overload with duties -due to, insufficient number of staff, sick leaves -among others; f) overdeveloped bureaucracy; g) performance of work in conditions endangering the safety of employees (e.g., lack of personal protective equipment, disinfectants); h) insufficient pay in relation to the work performed; i) negative mental experiences -including fear of becoming infected; anxiety, uncertainty, lack of a feeling of safety, chronic stress, the feeling that leading entities have lost interest and/or abandoned the people (e.g., state administration), and experiencing stigmatization as potential virus carriers.…”