COVID-19 pandemic roles on consumer behaviour towards sustainable transitions: a retail industry survey

Salah, Ali A.; Khaled, Amgad S.D.; Alomari, Khalid Mohummed; Tabash, Mosab I.; Saeed, Abdulmalek M.M.

doi:10.1504/ijisd.2023.127967

Cited by 6 publications

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…On the one hand, given consumers' preference for local products/brands, it promotes the development of supply chain localisation. On the other hand, the pandemic has increased consumer health awareness, causing an increase in the preference for healthy and green products (Salah et al, 2023). Healthy and green products require fewer processing steps, assisting the supply chain in moving toward a shorter trend.…”

Section: Modification In Consumer Preferencementioning

confidence: 99%

“…This theory proposes five categories of human needs: physiological (food and clothing), safety (health and security), social needs, respect and self-actualisation and claims that these inherent needs motivate and guide individual behaviour (Maslow, 1943). Thus, the shift in primary human needs (focused on meeting basic and psychological needs) could lead to a series of changes in consumer behaviour (Salah et al, 2023). As a result, Maslow's hierarchy of needs theory is used as an overarching framework to elucidate why consumers change their behaviour.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

A literature review on the impact of the COVID-19 pandemic on consumer behaviour: implications for consumer-centric logistics

Cai

Yuen

Fang

et al. 2023

APJML

View full text Add to dashboard Cite

PurposeThe COVID-19 pandemic has resulted in significant changes in consumer behaviour, which has had a cascading effect on consumer-centric logistics. As a result, this study conducts a focused literature review of pandemic-related consumer behaviour research to address two research questions: 1) what are the pandemic's direct effects on consumer consumption behaviour, with an emphasis on changes in their basic and psychological needs? and 2) what are the consequences of behavioural changes on consumer-centric logistics?Design/methodology/approachThe scientific procedure and rationales for systematic literature review (SPAR-4-SLR) protocol and the theory, context, characteristics and methodology (TCCM) framework were adopted as a guideline to map, refine, evaluate and synthesise the literature. A total of 53 research articles were identified for further analysis.FindingsUsing Maslow's hierarchy of human needs as a theoretical guide, this review synthesises the COVID-19 pandemic's effects on consumer behaviour into four categories: abnormal buying behaviour, changes in consumer preferences, digitalisation of shopping behaviour and technology-related behaviour. Furthermore, four consumer-centric logistics propositions are proposed based on the four aspects of consumer behavioural changes.Originality/valueThis study outlines the significant behavioural changes in consumers in the face of the COVID-19 pandemic and how these changes impact consumer-centric logistics, with implications for managing consumers' involvement in logistics and pointing out future research directions.

show abstract

Section: Modification In Consumer Preferencementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A literature review on the impact of the COVID-19 pandemic on consumer behaviour: implications for consumer-centric logistics

Cai

Yuen

Fang

et al. 2023

APJML

View full text Add to dashboard Cite

show abstract

“…S et al, 2022;Almugari et al, 2022;Parveen et al, 2022;Al-Homaidi et al, 2020;Al Maqtari et al, 2020). Such an individual value time more than money and therefore the working population and dual-income or single-parent households who face time constraints are better candidates to be targeted by non-store retailers (Burke, 1997;Salah et al, 2023;. Further studies have revealed that demographics and personality variables such as opinion leadership or risk averseness are also very important factors which influence internet purchase Salah et al, 2023;.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Consumers who have been using Internet for a longer time and for a higher variety of services are considered to be more active users (Emmanouilides and Hammond, 2000). However opinion also differ (Bellman et al, 1999;Salah et al, 2023;. Consumers with high level of privacy and security are not online in online markets.…”

Section: Literature Reviewmentioning

confidence: 99%

Preference for Online Shopping

Khaled,

Zaid,

Thabit

et al. 2023

MEJMCS

View full text Add to dashboard Cite

Online shopping is defined as the act of purchasing product or service on the internet. This research study aims to ascertain the level of satisfaction of customers on online purchase. It seeks to explore the reason for online purchase and the parameters customers look for in online purchase. The study is exploratory in nature and based on primary data. The study was conducted on students in NCR region. The results show that the major reasons for online purchase were convenience and saving in time. Also customers were satisfied from online purchase.

show abstract

Post-Covid-19: Leveraging Digital Payment Services for a Sustainable Future Through Bibliometric Analysis

Bhopal,

Devi

2024

Preprint

View full text Add to dashboard Cite

COVID-19 pandemic roles on consumer behaviour towards sustainable transitions: a retail industry survey

Cited by 6 publications

References 0 publications

A literature review on the impact of the COVID-19 pandemic on consumer behaviour: implications for consumer-centric logistics

A literature review on the impact of the COVID-19 pandemic on consumer behaviour: implications for consumer-centric logistics

Preference for Online Shopping

Post-Covid-19: Leveraging Digital Payment Services for a Sustainable Future Through Bibliometric Analysis

Contact Info

Product

Resources

About