Creating a competitive advantage in the global flight catering supply chain: a case study using SCOR model

Sundarakani, Balan; Razzak, Hira Abdul; Manikandan, Sushmera

doi:10.1080/13675567.2018.1448767

Cited by 39 publications

(29 citation statements)

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“…The dynamics and complexities of a supply chain network require that all members in the supply chain integrate business processes to ensure normative and flexible coordination and management of business standards. The SCOR model integrates business process reengineering, benchmarking, and best practices, with clearly defined performance metrics for each process at each level, 22 for example, perfect order fulfillment, as the best indicator for characterizing quality of order processing, is the key reference and criterion for measuring quality of product delivery and scheduling. Therefore, considering characteristics of supply chain management and quality management, this study integrates PEM and SCOR model from the system perspective, and uses the order fulfillment quality, business process standard, continuous improvement, and customer satisfaction to characterize supply chain quality performance.…”

Section: Supply Chain Quality Performancementioning

confidence: 99%

Relationship quality and supply chain quality performance: The effect of supply chain integration in hotel industry

Zhong

2020

Computational Intelligence

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This study investigates the relationship between relationship quality and supply chain quality performance in hotel supply chain, through the mediating effect of supply chain integration. A questionnaire survey is used to collect data relating to the research hypotheses. Structural equation model technique is suited for our research goals, and the SmartPLS software is implemented to test the conceptual model. The results show that relationship quality has a direct and positive impact on supply chain quality performance; but after introducing mediating variable-supply chain integration, relationship quality indirectly affects supply chain quality performance through supply chain integration. This means that a good relationship quality can promote supply chain integration and ultimately improve supply chain quality performance.

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Section: Supply Chain Quality Performancementioning

confidence: 99%

Relationship quality and supply chain quality performance: The effect of supply chain integration in hotel industry

Zhong

2020

Computational Intelligence

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“…Sundarakani vd. [26] çalışmasında, entegre bir tedarik zinciri yönetimi sağlamak amacıyla 650 kuruluştan fazla destekçisi olan Tedarik Zinciri Konseyi (SCC) tarafından oluşturulan Tedarik Zinciri Operasyonları Referans (SCOR) modelinin yeni nesil tedarik zincirlerine uygun yönetim sağlayabilen standart bir endüstri modeli olması amaçlandığı belirtilmiştir. SCOR modeli, performans ölçümünü sağlamak için standart performans ölçütlerine sahiptir.…”

Section: Scor Modeli (Scor Model)unclassified

“…Bu seviye, özellikle işletmenin yapısını şekillendirdiği ve işletme için çok önemli olan süreçlerin tanımları yapıldığı için oldukça önemli bir seviyedir[9]. SCOR modeli beş temel sürece ek olarak etkinleştirme adı verilen bir başka süreci de içerebilir[26]. Şekil 1'de tedarik zinciri boyunca SCOR modelinin nasıl değerlendirme yaptığı görülmektedir.Li, Su ve Chen[28] çalışmasında uygulamalarda genelde üretim şirketleri tarafından performans ölçümlerini tanımlamak ve performansı belirlemek için kullanılan performans ölçütlerinin aynı zamanda sektörel bazda firma karşılaştırmasını içeren SCORcard adı verilen bir kart ile kullanılarak değerlendirmelere imkan verildiği belirtilmiştir.…”

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Tedarik zinciri performans değerlendirmesi için yeni bir yaklaşım

Erik

Kuvvetli

2020

Gazi Üniversitesi Mühendislik Mimarlık Fakültesi Dergisi

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 Presentation of SCORcards for a supply chain by examining the SCOR model  Two SCOR model proposal integrated with fuzzy Shannon entropy and Clustering methods  Comparison of methods on a supply chain of 54 companies Figure A. The structure of new approach for performance evaluation with SCOR Model Purpose: The overall objective of this paper is to propose two novel approaches that based on the Supply Chain Operations Reference Model (SCOR), which is seen as a common method for supply chain performance evaluation, and to improve the implementation of SCORcard used to assess supplier performance. Theory and Methods: Two new approaches (Clustering-SCORcard, Weighted-SCORcard) have been proposed apart from SCORcard application by using the studied SCORcard model with clustering and Fuzzy Shannon's Entropy based alpha level methods. For cluster analysis, the k-means method, which is based on the representation of each unit in a cluster and representing the cluster with a center point, was used. For the Fuzzy Entropy-SCORcard approach, five evaluation criteria used in the SCOR model were weighted by using Fuzzy Shannon's Entropy based alpha level and a more specific assessment was made for the supply chain. Results: The methods used in the study are applied to a supply chain includes 54 suppliers. As a result of the application, it is obtained that each approach presents a new perspective in performance evaluation. According to the findings, since the clear distinctions can be made in the clustering analysis, the parity, advantage and upper values used in the SCORcard application have created significant differences. When the Fuzzy Shannon's Entropy based alpha level approach is examined, it is seen that parity, advantage and higher values differ according to the criteria. This results show positive effects of weighting on performance evaluation. Conclusion: Supplier performance is measured not only by sectoral views but also by more specific clusters and weighted assessments of the supply chain through new approaches. This assessment gives an idea about the area in which suppliers should make progress. The clustering study shows which suppliers should be more important for the firm, and considering the characteristics of the clusters, which issues should be developed by suppliers. Similarly, Fuzzy Shannon's Entropy based alpha level approach provides a performance evaluation with considering the weights of criteria that determined by the firm.

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“…The in-flight providing food administrations showcase has been spectating constant transmutation, given the impact of full scale patterns -developing spread of urban spread and globalization -just as smaller scale patterns with the expansion in air traffic, carrier organizations are probably going to observe gradual development openings in the coming years. Because of expanding paces of rail and street transportation, combined with requesting ways of life, 'time' turns into a critical factor for travelers who choose air travel, which has extended the present extent of activity for inflight cooking specialist organizations [10].…”

Section: Introductionmentioning

confidence: 99%

Data Analytics on Gratification of Airline Passenger with their Experience

Moyeenudin*,

Parvez,

Anandan

et al. 2020

IJRTE

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The flight catering has been witnessing a constant transformation based on their passenger's preferences that made an effect of full scale patterns with a developing recipes and food service qualities. This food and beverage quality has become a highlight for domestic and international airlines carriers in competing with each other and keeps their prestige and prominence in the memories of their airline passengers, as the expanding desires of airline passengers for excellent service and a nutritional diet with a choice based menu on flight. There are numerous airline carriers has increased food and beverage quality and service to support and personalizing their passenger expectation, which incorporates both ground and on board experience to their passengers particularly from the perspective of holding fulfilled loyal airline passengers and to attract the future passengers. The aim of this analysis is to determine the experience of the airline passengers in regard with food served during their travel at airline based on the superiority of food provided by flight catering services and the quality of services above all their overall experience at airline.

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Creating a competitive advantage in the global flight catering supply chain: a case study using SCOR model

Cited by 39 publications

References 38 publications

Relationship quality and supply chain quality performance: The effect of supply chain integration in hotel industry

Relationship quality and supply chain quality performance: The effect of supply chain integration in hotel industry

Tedarik zinciri performans değerlendirmesi için yeni bir yaklaşım

Data Analytics on Gratification of Airline Passenger with their Experience

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