Creating fee‐based online services: a new role for academic librarians

Trehub, Aaron

doi:10.1108/07378839910303045

Cited by 4 publications

(1 citation statement)

References 6 publications

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“…One peripheral dividend of this intellectual activity is the enhancement of professional status. 39 It is important to measure whether the promotion achieved the objectives set for it, by measuring the use of library resources before and after the promotion. Sources to consult include circulation statistics, reference service requests, and logs from online databases.…”

Section: Public Library Quarterlymentioning

confidence: 99%

Marketing Practical Information

Pankl¹

2001

Public Library Quarterly

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Providing practical information, which can be valued monetarily and enhances the economic well being of those who use it, is an important function of the public library. Most public libraries, however, do not aggressively market this niche. Precedence is given to marketing the library as an educational and cultural institution. This role has had a long and dominant history. Traditionally, public perceptions of the library and other factors have made it difficult to broaden library marketing to focus on other information segments. Over time, this bias erodes the viability and relevance of the public library since other organizations usurp the niche. Methods for broadening the library's marketing focus to include practical information are outlined.

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Section: Public Library Quarterlymentioning

confidence: 99%

Marketing Practical Information

Pankl¹

2001

Public Library Quarterly

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Digitization in Indonesian Libraries and Archives: Mapping Cultural Heritage Across the Archipelago

Putranto,

Mayzana,

Ishita

2024

Lecture Notes in Computer Science

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Leaning into sustainability at University of Alberta Libraries

Beasley

Rosseel

2016

Library Management

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Access to this document was granted through an Emerald subscription provided by emerald-srm:573577 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to present a case study that considers the links between cost avoidance, lean design and sustainability in relation to two different library projects at University of Alberta Libraries (UAL) -the design of the Research & Collections Resource Facility and the development of new fee-based library services at UAL's John W. Scott Health Sciences Library.Design/methodology/approach -This case study describes the analysis of each project's workflows in relation to lean design in order to enhance processes and service delivery.Findings -Findings to date in both of these ongoing projects suggest that consideration of the lean philosophy has already led to process and service improvements. With regard to the new building design project, revised task design is already resulting in significant savings in staff time and work space. And the staffing model for fee-based specialized services has already been redesigned in alignment with lean principles.Research limitations/implications -While this paper does discuss and define lean design, it does not provide a comprehensive summary of research in this area.Originality/value -This paper highlights the value of lean design as a framework for designing, developing and reviewing academic library buildings, services, processes and workflows to ensure they are sustainable.

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Creating fee‐based online services: a new role for academic librarians

Cited by 4 publications

References 6 publications

Marketing Practical Information

Marketing Practical Information

Digitization in Indonesian Libraries and Archives: Mapping Cultural Heritage Across the Archipelago

Leaning into sustainability at University of Alberta Libraries

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